We are seeking energetic, customer-focused M365 Floor Walkers to provide hands-on support following a Microsoft 365 cross-tenant data migration.

You will work directly with users across the client’s offices, resolving migration-related issues and helping employees transition smoothly into the new Microsoft 365 environment.

Key responsibilities

- Provide onsite Level 2 floor-walking support following the M365 migration
- Create and troubleshoot Outlook mail profiles
- Assist users with shared mailbox access
- Support MFA setup and configuration
- Resolve OneDrive access and synchronisation issues
- Troubleshoot Microsoft Teams in a cross-tenant environment
- Assist with SharePoint and general Microsoft 365 access issues
- Communicate clearly with users and provide a positive support experience




- Escalate more complex technical issues to the appropriate support teams

Skills and experience

- Previous Level 2 desktop, service desk or floor-walking support experience
- Robust experience supporting Microsoft 365, including Outlook, Teams, OneDrive and SharePoint
- Experience supporting users following an M365 migration is highly desirable
- Understanding of cross-tenant Microsoft 365 environments
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Energetic, approachable and comfortable assisting users face-to-face
- Able to work independently in a fast-paced onsite environment

No security clearance is required.

📌 Support Analyst (Sydney)
🏢 The Aquarium
📍 Sydney