Lead, Integration & Engagement

- 12-Month Contract
- Location: Sydney, Melbourne or Brisbane

Are you passionate about leading change that makes a real difference for our people and customers? We're looking for a highly experienced change professional to join the Home Claims Customer team as a Lead, Integration & Engagement. In this 12-month contract, you'll play a critical role in designing, delivering and embedding complex organisational change initiatives across business, regulatory, operational, transformation and AI-enabled programs. This is an exciting opportunity to influence enterprise-wide outcomes while helping shape the future of how we work.

More specifically, you will:

As Lead, Integration & Engagement, you'll partner with leaders and stakeholders across Home Claims Customer to ensure change is successfully integrated, adopted and sustained.

Lead transformational change

- Lead end-to-end change planning and delivery across complex initiatives, including business, regulatory, operational, transformation and AI-enabled change.
- Assess change impacts, readiness, risks, stakeholder needs and adoption barriers across people, process, technology and customer outcomes.
- Connect related initiatives and dependencies to create a cohesive employee, stakeholder and customer experience.

Enable AI adoption and new ways of working

- Translate business and transformation priorities into practical change, readiness and adoption strategies.
- Build workforce understanding, capability and confidence to embrace new tools, processes and ways of working.
- Ensure AI-enabled initiatives are supported by responsible AI principles, including privacy, data security, transparency, risk management and appropriate human oversight.

Influence and engage stakeholders

- Build trusted relationships with senior leaders, sponsors, program teams and subject matter experts.
- Influence without direct authority to align priorities, navigate ambiguity and support decision-making.




- Translate complex business and technology information into clear, actionable messaging and change interventions.

Integrate, embed and measure outcomes

- Design and deliver targeted communications, engagement, learning and coaching activities.
- Establish measures of readiness, adoption, engagement and benefits realisation.
- Use data, feedback and insights to continuously improve change outcomes and employee experiences.

What you'll bring To succeed in this role, you'll have:

- PROSCI Change Management Certification (or equivalent).
- Significant experience leading organisational change across complex business, operational, regulatory or transformation initiatives.
- Strong capability in change impact assessments, readiness planning, stakeholder engagement, adoption strategies and benefits realisation.
- Experience influencing senior leaders and working across multiple stakeholder groups.
- Exceptional communication skills, with the ability to simplify complex information for different audiences.
- Demonstrated success managing ambiguity, competing priorities and large-scale change environments.

Ideally, you'll also have

- Experience supporting technology, digital, regulatory or AI-enabled change initiatives.
- Exposure to Financial Services and/or Insurance environments.
- Experience partnering with learning, communications, risk, legal, compliance or governance teams.
- Experience coaching leaders to effectively sponsor and embed change.

Why this opportunity? This role offers the chance to:

- Work on high-profile transformation initiatives that shape the future of Home Claims Customer.
- Influence strategic outcomes across people, process,



technology and customer experience.
- Build your enterprise network and partner with leaders across the business.
- Develop your expertise in change leadership, transformation delivery and responsible AI adoption.

About you You're a collaborative and influential change leader who thrives in complex environments. You bring a customer mindset, strong business acumen and a passion for helping people successfully navigate change. Most importantly, you're motivated by creating sustainable outcomes for our people, customers and business.

What You’ll Enjoy

- Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
- Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
- Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid adaptable leave annually
- Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
- Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
- Discounts at 900+ retailers, Fitness Passport, and reduced super fees
- Paid volunteer leave, donation matching, and unlimited emergency response leave
- Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering adaptable work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

📌 Lead Integration & Engagement (Australia)
🏢 Suncorp
📍 Australia