We're looking for a people-focused IT professional to join a leading enterprise organisation, providing critical on-site and remote support across multiple sites in Sydney. You'll be resolving issues face-to-face and remotely to keep things running smoothly.

What you’ll be doing:

- Troubleshooting hardware, Windows OS, MS Teams, Exchange, and Active Directory issues

- Supporting users with prompt and qualified service

- Installing, configuring, and maintaining IT systems like AD, DHCP, backup services, VMWare, and more

- Working with ServiceNow to manage tickets and resolve issues to agreed SLAs

- Participating in the on-call roster and assisting with IT projects and system rollouts

We’re looking for someone with:





- Strong customer service skills and the ability to communicate clearly and confidently

- Bachelor's Degree in IT

- Solid experience in desktop support, server troubleshooting, and ITSM tools (like ServiceNow)

- Hands-on skills with Windows, Exchange, Active Directory, DHCP, and hardware
- A current driver's licence, and the ability to travel between sites

- Provide after-hours support by participating in the On Call Roster

Ready to step into a role where no two days are the same? Apply now to bring your IT skills and customer-first mindset to a role where your work truly makes a difference, we’d love to hear from you!

📌 Level 2 IT Support Specialist (Sydney)
🏢 Mansell Taylor Consulting
📍 Sydney