Job Description

Call Centre Officer - Orange | NSW Government SB Recruitment•NSW, AU

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The Company
n Our client is a NSW Government organisation supporting the agricultural sector and responding to community enquiries during periods of increased operational demand.

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They are seeking 20 enthusiastic Call Centre professionals to join their team on a temporary contract based onsite in Orange, from ASAP to 30 November 2026.

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The role operates 9.5 hours per day, 57 hours per week, on a 6 days on, 1 day off roster, with the day off varying each week. Standard hours are 8:00am–6:00pm, including a 30-minute lunch break, with the hotline operating from 8:00am–5:00pm. Weekday and weekend overtime will be required.

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The Job
n Reporting through to the Team Leader, you will be responsible for the following duties:

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- Respond to enquiries from members of the community and communicate clearly and professionally.
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- Maintain currency with hotline scripts, response information and relevant processes.
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- Accurately record conversations, actions taken and other relevant information.
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- Enter quality data into response management systems, including hotline event logs.
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- Complete case notes, data entry and administrative follow-up activities.
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- Identify and report issues that may impact response activities, including WHS incidents.
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- Report progress, issues and outcomes to the Hotline Team Leader.
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- Work collaboratively with the team to deliver accurate and timely public information in a fast-paced environment.
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You
n To qualify for this opportunity, you must have experience in the following areas and possess the personal qualities below:

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- Experience in customer service, contact centre, community engagement or similar roles.
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- Knowledge of NSW agriculture, industries and key stakeholders.
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- Strong written and verbal communication and interpersonal skills.
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- Demonstrated conflict resolution and negotiation skills.
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- Ability to manage public enquiries calmly and accurately in a fast-paced, changing setting.
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📌 Call Centre Officer - Orange | Nsw Government
🏢 SB Recruitment
📍 Orange