LIS Support Officer

- Part Time Fixed Term Position [6 Months]
- 48 Hours Per Fortnight
- Salary: $54,949 to $60,746 per annum + Super
- Role commencing in October

The LIS Support Officer plays a key role in supporting the day-to-day operation, maintenance and optimisation of the Laboratory Information System (Auslab) across Public Pathology Victoria. Working closely with laboratory, clinical and ICT teams, you will help ensure system reliability, maintain data integrity, provide technical support to users, and contribute to ongoing system improvements that support high-quality patient care. This is an exciting prospect for someone with experience in pathology, health informatics or IT support who enjoys problem-solving, collaborating with stakeholders and supporting critical clinical systems.

About You

You will bring

- Experience working within pathology, laboratory information systems, health informatics or IT support environments
- Strong analytical, troubleshooting and problem-solving skills
- Excellent verbal and written communication skills with the ability to support both technical and non-technical users
- Experience maintaining system documentation, testing activities and change implementation processes
- The ability to manage competing priorities and work effectively both autonomously and as part of a team
- Experience with AUSLAB Evolution LIMS will be highly regarded

Key Responsibilities

- Provide operational support and issue resolution for the Laboratory Information System (Auslab)
- Assist with system configuration, maintenance, testing and implementation activities
- Support data integrity, reporting and data extraction activities
- Maintain system documentation, procedures and job-tracking records
- Work collaboratively with laboratory, clinical and ICT stakeholders to deliver effective solutions
- Contribute to continuous improvement initiatives and system optimisation projects
- Provide high-quality customer service while prioritising workflow based on clinical needs

About Public Pathology Victoria Public Pathology Victoria (PPV) brings together pathology services from the Royal Melbourne Hospital, Peter MacCallum Cancer Centre, The Royal Women's Hospital and The Royal Children's Hospital. By combining our expertise, resources and services, PPV is strengthening the scope, scale and reach of pathology services across Victoria to deliver better outcomes for patients and the community.

Application Instructions

Applicants are asked to submit a cover letter outlining their relevant skills, experience and suitability for the role, along with a current resume.

Hiring Manager: Angela Kam

Contact Number: (03) 9559 8340

Email: [email protected]

Applications Close: 11:59pm Tuesday 22 September 2026

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Position Summary

Provision of high quality, effective,



and innovative IT development & support function within a Diagnostic Pathology Service that meets the requirements of ISO 15189 (Medical Testing) and the clinical needs of the agencies patients and clients.

Enterprise Agreement

Health and Allied Services, Managers and Adminstrative Workers

Classification or Salary Range

HS4

Immunisation Risk Category

Immunisation Category C

Key Relationships

Internal Collaboration with staff in relation to Business Applications matters as required achieving the organisations business objectives.

Clinicians and internal clients, Pathology scientists and researchers, IT staff, Infectious Disease staff. All other hospital staff.

External

Liaison with vendors and agencies of government, insurers and professional bodies as required achieving the organisations business objectives.

Extensive liaison with external vendors and users of Pathology services.

Skills

Essential Requirements Utilize and maintain job tracking software

Software maintenance and configuration

Document internal procedures

Perform and document software Unit, Functional, Integration, Acceptance Testing packages and plans

Prepare testing and implementation instructions

Perform data extraction, SQL queries and report compilation.

Communication with all staff as appropriate and provide status reports

General experience in supporting PCs in a networked environment, printers and spoolers, and other relevant IT equipment

MS Word, Excel, Outlook, Access, and other relevant systems.

Professional approach to patient care, service confidentiality and provision of pathology/testing services.

Demonstrable ability to meet the clinical expectations of clients.

Superior development as well as administration skills essential.

Strong analytical and problem solving skills.

Strong verbal and written communication skills to a non-technical audience.

Solid interpersonal skills with sound ability to influence staff.

Ability to work as a team member - either giving or receiving directions or sharing knowledge with other members of the team and demonstrable ability to work and communicate cooperatively in a team including other scientists, senior scientists, pathologists, nursing staff, clinical staff and researchers.

Possess an adaptive style which responds to the changing business environment and demands.

Ability to take direction and complete a task with minimal supervision.

Desirable Requirements

Knowledge and experience in AUSLAB Pathology LIMS or similar

Experience with writing in SQL.

Financial skills relevant to billing/accounts receivable support and clinical costing projects.

Knowledge of Medicare Australia and insurance fund billing principles.

Key Accountabilities

1. ICT Knowledge





Serves as an experienced technical resource

Uses detailed understanding of technical , substantive and methodological issues and theories to provide direction for technical staff

2. ICT Support

Recommends methods of resolving problems to lower level analysts or customers

Serves as a key resource in solving problems of medium to high complexity

3. Customer Service

Anticipates customer’s needs and moves effectively to address

Promotes positive customer service attitude among peers

Courteous and efficient communication with customers.

Ability to prioritise workflow based on clinical needs.

4. Teamwork

Solicits feedback to improve performance

Acts as an informal peer group leader, intermediary or supervisor

Aware of issues that affect team performance

Seeks out others including clients in creative problem solving

5. Communication

Understands underlying dynamics of a situation and adapts communication accordingly

6. Initiative

Actively and consistently demonstrates initiative in taking actions related to job’s core and functional competencies.

Constantly seeks new and better ways on their own to do things that will have an appropriate, positive impact within and beyond current job category. “the taking initiative” in appropriate job related area(s) to other team and group members

7. Productivity

Actively and consistently exceeds production expectations in terms of both quantity and quality of work. Sets reasonable goals for work and meets or exceeds them with little supervisory oversight.

8. Occupation Health & Safety (OH&S;)

Adheres to the maintenance of safe working practices and the provision of a safe working environment (as outlined in the OHS legislative and regulations).

Acts in accordance with Peter Mac Policies

9. Follows appropriate policies and procedures

Acts in accordance with Peter Mac Policy including Cyber security requirements.

Follows established privacy procedures

Adheres to the maintenance of safe working practices and the provision of a safe working environment (as outlined in the OHS legislation and regulations).

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For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.

Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

WHY WORK FOR PETER MAC

- Peter Mac offer a range of benefits which support our people both personally and professionally.
- Our staff benefits include award winning facilities, career development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
- We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.

📌 LIS Support Officer (Melbourne)
🏢 Peter MacCallum Cancer Centre
📍 Melbourne