BREWING OPPORTUNITES FOR A MANAGER, ASSISTANT MANAGERS AND SUPERVISORS AT ZARRAFFAS COFFEE TOWNSVILLE

Zarraffa's Coffee aims to employ motivated, energetic, and passionate people. At Zarraffa’s, we provide the necessary tools and training to effectively carry out your role and develop in your career. Zarraffa's Coffee employees are encouraged to carry out their duties with diligence and enthusiasm to ensure that we deliver on our promise to serve an individually perfect cup of coffee - every time.

SUPERVISOR RESPONSIBILITIES

- Providing support and guidance to the team
- Maintaining product and service quality
- Ensuring store cleanliness and tidiness
- Overseeing shift management
- Maintaining accurate business records and compliance with policies and procedures
- Creating a warm and welcoming environment for customers
- Leading by example and directing teams in product preparation, customer service, and cleanliness standards
- Fostering a positive workplace culture and promoting teamwork

To be considered for the Assistant Manager and Manager, you must have:
- At least two years of restaurant/café management experience, with a focus on coffee and customer service.
- A proven ability to manage staff and budgets efficiently.
- Strong leadership skills and the ability to motivate your team and create a positive work environment.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and staff.
- Experience in inventory management, budgeting, and cost control.
- A keen attention to detail and the ability to manage tasks and deadlines effectively.




- A deep passion for coffee and a thorough understanding of the customer service industry.

ASSISTANT MANAGER RESPONSIBILITES

- Support the manager in leading and inspiring a diverse team to deliver exceptional customer service
- Support in daily operations including staff training, development, compliance, and performance evaluations
- Run team meetings as required
- Leading by example in impeccable customer service
- Ensuring profitability of the business
- Ensuring effective communication with staff, customers, suppliers, and stakeholders
- Maintain high standards of cleanliness, WH&S; and Food Safety Compliance

MANAGER RESPONSIBILITES

- Lead and inspire a diverse team to deliver exceptional customer service
- Oversee daily operations including staff training, development, compliance, and performance evaluations
- Learn how to craft specialty hot and cold coffee beverages the Zarraffa’s Way!
- Store administration including completing rosters, reviewing timesheets, ordering stock and recruitment
- Run team meetings as required
- Leading by example in impeccable customer service
- Ensuring profitability of the business
- Ensuring effective communication with staff, customers, suppliers, and stakeholders
- Maintain high standards of cleanliness, WH&S; and Food Safety Compliance through attention to detail

If you're looking for the perfect blend of a supportive learning environment and endless opportunities to grow within the hospitality industry, Zarraffa's is the place for you. You can read more about the perks of working with Zarraffa’s on our website. If you're ready to join our family and take advantage of these perks, apply now and let's start a conversation!

📌 Manager, Assistant Managers & Supervisors - Zarraffa's Coffee Townsville
🏢 Zarraffa's Franchising
📍 Townsville