Job Description

Melbourne CBD
n $70,000 + Super
n Permanent Full-Time
n Hybrid Working Available

n

Join a Global Organisation Where IT Makes a Difference

n

We're partnering with a well established global organisation operating within the health care sector. Due to continued growth, they're looking for an Service Desk Analyst to join their Melbourne based Technology team.

n

This role is ideal for someone with around 1-2 years of IT support experience who enjoys troubleshooting technical issues, delivering great customer service, and building a long term career in infrastructure and end user support.

n

You'll work closely with experienced IT professionals in a collaborative environment, gaining exposure to contemporary technologies while supporting a large national user base.

n

What You'll Be Doing

n

As part of the Service Desk team, you'll be responsible for providing first line support to staff across the business, ensuring issues are resolved efficiently and professionally.

n

Key responsibilities include:

n

n
- Providing Level 1 desktop and Service Desk support via phone, email, ticketing system, and face-to-face interactions
n
- Logging, prioritising, and managing incidents and service requests through Freshservice
n
- Supporting user onboarding and offboarding activities, including account creation and access management
n
- Administering user accounts in Active Directory and Microsoft 365
n
- Troubleshooting Windows, Office applications, email, hardware, and basic network connectivity issues
n
- Setting up and maintaining laptops, monitors, printers, and other end-user devices
n




- Escalating complex issues to senior engineers and infrastructure teams when required
n
- Assisting with system monitoring and routine operational checks
n

n

What We're Looking For

n

We're keen to speak with candidates who combine strong customer service skills with a genuine passion for technology.

n

Ideally, you'll bring:

n

n
- Around 1-2 years' experience in a Service Desk, Help Desk, Desktop Support, or customer focused IT support role
n
- Experience supporting Windows 10/11 environments
n
- Exposure to Microsoft 365, Outlook, and Active Directory
n
- Experience working with ticketing systems such as Freshservice, ServiceNow, Zendesk, or Jira
n
- Strong troubleshooting and problem solving skills
n
- Excellent written and verbal communication abilities
n
- A positive, team oriented attitude and willingness to learn
n

n

Essential Requirements

n

n
- Australian Citizen or Permanent Resident
n
- Ability to obtain a satisfactory National Police Check
n

n

What's In It For You?

n

This is an opportunity to join a supportive team that genuinely invests in developing its people.

n

You'll receive:

n

n
- Ongoing mentoring from experienced IT leaders
n
- Exposure to enterprise technologies including Microsoft 365, Citrix, Intune, and endpoint management tools
n
- Clear career progression opportunities within a larger technology function
n
- Hybrid working flexibility
n
- Modern Melbourne CBD offices close to public transport
n
- Stable, long term permanent employment with a globally recognised organisation
n

📌 Service Desk Analyst - Level 1 (Victoria)
🏢 Aurec Human Capital Group
📍 Victoria