10 Sep
|
Driving Mobility Australia
|
Eagle Farm
10 Sep
Driving Mobility Australia
Eagle Farm
About Us
At Driving Mobility, we specialise in mobility and disability vehicle modifications, from wheelchair accessible vehicles to transfer solutions and specialised driving controls.
We are an Australian-owned vehicle modification specialist, working with occupational therapists, NDIS participants, caregivers and community organisations to deliver fit-for-purpose mobility solutions.
Our team may be small, but our impact is national and our mission is transparent: “Empowering people of all abilities through accessible transport and stronger community connection.”
We’re not just building vehicles; we’re building trust, confidence, and real relationships.
About The Role
Driving Mobility is seeking a versatile Marketing, Sales and Admin All-Rounder to support its growing business. This newly created role blends hands-on marketing, customer-facing sales support, and day-to-day administration — perfect for someone who enjoys variety and wants their work to have a genuine impact.
You’ll be part of a small team delivering a warm, qualified, and knowledgeable customer experience from initial enquiry through to quoting, booking, and after-sales follow-up — while also bringing our brand to life across social media, content, and marketing materials that showcase our products and story.
This role suits someone who thrives on variety: one day you might be scheduling a vehicle demonstration and entering data into our CRM, and the next you’ll be shooting content for social media or refreshing a brochure. If you’re organised, creative, and genuinely care about helping people, we’d love to hear from you.
Role Responsibilities
- Create Content That Pops – Design and deliver standout marketing materials, from brochures and digital ads to website banners, social media graphics, and videos that showcase our products and services
- Champion Our Brand – Keep our brand voice and visuals consistent across every touchpoint while managing and refreshing our library of visual assets.
- Own our Digital Marketing, including SEO, SEM and our Socials – Plan, create, and schedule scroll-stopping content that drives engagement across all major platforms, keeping your finger on the pulse of trends and conversations.
- Turn Data Into Action – Monitor marketing and sales performance, reporting on the impact of campaigns and communications to help identify new opportunities for growth.
- Identify effectiveness and impact of current marketing initiatives with tracking and analysis and optimize accordingly.
- Manage Enquiries & Bookings – Respond promptly to inbound enquiries and follow up on leads via phone, email, and in person, guiding customers through needs assessment, quoting, and booking confirmation.
- Deliver Superior Customer Service – Provide a warm, welcoming first impression for every customer, offering accurate product information and genuine care so each client feels heard, valued, and well supported.
- Systems & Data Accuracy – Accurately enter all information throughout the customer journey into Mechanic Desk, HirePOS, and HubSpot.
- End-to-End Customer Journey – Support the customer from initial enquiry through to job completion and handover, following up post-delivery to check satisfaction and encourage repeat business and referrals.
- Support Operations & Job Delivery – Assist Operations on job-related enquiries and help ensure works are delivered on time to our clients' expectations.
- Drive Continuous Improvement – Help us remain an industry leader by identifying and supporting process improvements while remaining aligned with company policies and industry standards.
About the Person – Qualifications, Skills, and Experience
- 2–4 years’ experience in a role combining marketing, administration, customer service or sales support.
- A genuine passion for delivering superior customer service and building lasting client relationships.
- Experience in graphic design, content creation and social media management (Facebook, Insta, LinkedIn).
- Proficiency in Microsoft Office 365 and confidence using our CRM - Hubspot.
- Experience with WordPress CMS and basic website maintenance is an advantage.
- Demonstrated SEO/SEM knowledge (e.g. keyword research, Google Ads) is an advantage.
- Strong photography, video production, and editing skills.
- Experience following up on enquiries and leads, and guiding customers through their options.
- Excellent verbal and written communication and interpersonal skills.
- Strong attention to detail, time management, and a proven ability to manage multiple projects and meet deadlines.
Benefits – What We Can Offer You
- Competitive remuneration package
- Comprehensive training – in-person onboarding to set you up for success
- Full-time role based at Eagle Farm
- A supportive and collaborative team environment
- Career progression as the Company grows
- Onsite parking
If you're ready to bring your skills and enthusiasm to a role where you'll genuinely help people gain greater freedom and independence, we'd love to hear from you — apply today!
📌 Marketing, Sales and Admin All-Rounder (Eagle Farm)
🏢 Driving Mobility Australia
📍 Eagle Farm