About the role The Physio, Rehab and Health Clinic is a dynamic, busy physiotherapy clinic in Carlton looking for a Part-Time senior medical receptionist to work Monday, Tuesday and Wednesday. The right candidate will play a vital role in ensuring our clinic operates smoothly and that patients receive exceptional care from the moment they walk through our doors. As the first point of contact for our patients, you will be instrumental in creating a welcoming and professional atmosphere whilst managing the administrative backbone of our healthcare services.

What you'll be doing

- Greeting patients warmly and professionally, ensuring they feel welcomed and comfortable upon arrival.
- Managing patient appointments, scheduling, confirmations and rescheduling using clinic management software "Cliniko'.
- Handling patient inquiries via phone, email and in-person with professionalism and empathy.
- Processing payments via HICAPS/EFTPOS and maintaining financial records.
- Managing clinic supplies and liaising with suppliers to ensure stock levels are maintained. Unpacking and storing stock as needed.
- Updating patient information and ensuring all documentation is uploaded into "Cliniko".
- Invoicing and liaising with case managers for Workers Compensation and Third-Party Clientele.
- Maintaining a clean and organised reception area that reflects the clinic's commitment to hygiene and professionalism.
- Contributing to towel supplies for physios by putting loads of washing and drying throughout the day.

What we're looking for

- Proven experience working as a medical receptionist or in a similar healthcare administrative role
- Strong organisational and time management skills with the ability to manage multiple tasks simultaneously
- Excellent communication skills, both written and verbal, with the ability to interact professionally with patients and staff




- Proficiency in using medical administration software and general computer systems
- Knowledge of healthcare privacy regulations and commitment to confidentiality
- A compassionate and patient-focused approach to patient care and interaction
- Ability to remain calm and composed in a busy healthcare environment
- Attention to detail with strong accuracy in data entry and record-keeping
- Customer service experience in a healthcare or clinical setting is highly valued
- Flexibility and willingness to support the team during peak periods

What we offer At The Physio, Rehab and Health Clinic, we value our team members and offer a supportive working environment where you can develop your skills and grow professionally. We provide:

- Part-time flexibility that allows you to balance work with personal commitments
- A supportive and enjoyable team culture focused on patient care excellence
- A role where your contributions directly impact patient satisfaction and clinic success
- A modern clinic environment equipped with current technology and systems
- Competitive remuneration for the role based on experience

About us The Physio, Rehab and Health Clinic is a leading healthcare provider dedicated to delivering comprehensive physiotherapy, rehabilitation and health services to the community. Our mission is to help patients achieve optimal health and wellbeing through professional, evidence-based care. We pride ourselves on creating a patient-centred workplace where every team member is committed to excellence in healthcare delivery. Our diverse team of experienced practitioners is passionate about supporting patients on their journey to recovery and improved health outcomes.

Apply now

If you are a ready to make a meaningful difference in a healthcare setting, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience to our clinic today.

📌 Medical Receptionist (Carlton)
🏢 The Physio, Rehab and Health Clinic
📍 Carlton