Here is a more refined and attractive version designed to appeal to high-quality, long-term applicants who are compassionate, skilled, and genuinely interested in working within neurology and specialist healthcare:

Medical Receptionist (FULL-Time) – Specialist Neurology Clinic

? Castle Hill, NSW | Monday to Friday - 9:00 am to 5:00 pm

We are seeking an experienced, compassionate, and highly motivated Medical Receptionist to join our growing specialist neurology clinic in Castle Hill.

This is more than a reception role — it is an opportunity to become a valued long-term member of a close-knit, high-performing healthcare team dedicated to providing exceptional neurological care to our patients.

We are looking for someone who genuinely enjoys helping people, takes pride in their work, and is seeking stability, growth, and long-term career satisfaction within a professional specialist practice. Neurology can be a complex and deeply rewarding field, and we value team members who are empathetic, calm under pressure, detail-oriented, and committed to making a meaningful difference in patients’ lives.

Our clinic values professionalism, kindness, honesty, teamwork, initiative, and a positive workplace culture. We are searching for someone who aligns with these values and is looking for a long-term position where they can grow alongside our practice.

About the Role

As the first point of contact for patients and healthcare providers, you will play a vital role in ensuring the smooth day-to-day operation of the clinic while helping create a welcoming, supportive, and efficient environment for patients undergoing neurological care.



You will work closely with the neurologist, Practice Manager, and healthcare team in a busy but supportive specialist environment where your contribution is genuinely valued and appreciated.

Essential Criteria

- Minimum 2 years’ experience as a medical receptionist within a healthcare or specialist medical setting
- Strong computer and administration skills
- Experience with patient booking and practice management software (experience with Xestro PMS is highly regarded)
- Excellent verbal and written communication skills
- Strong organisational and multitasking abilities
- Ability to work efficiently and calmly within a fast-paced clinical environment
- Flexibility to assist with leave coverage when required

The Ideal Candidate Will Be

- Warm, professional, compassionate, and patient-focused
- Reliable, honest, loyal, and proactive
- Someone who takes initiative and enjoys being part of a team
- Calm under pressure and capable of managing competing priorities
- Detail-oriented with strong time-management skills
- Interested in building a long-term career within specialist healthcare
- Someone who contributes positively to workplace culture and genuinely cares about patient experience

Key Responsibilities





- Providing professional and compassionate customer service to patients and healthcare professionals
- Managing appointments, phone enquiries, emails, and patient communications
- Coordinating patient bookings and clinic schedules accurately and efficiently
- Processing invoicing, receipting, and administrative documentation
- Preparing clinics and patient files ahead of consulting sessions
- Supporting doctors and the Practice Manager with administrative and operational duties
- Liaising with referring doctors, allied health professionals, and external stakeholders
- Maintaining confidentiality, professionalism, and an organised reception environment

What We Offer

- Supportive and respectful team environment
- Opportunity for long-term growth within a specialist neurology practice
- Meaningful work within a rewarding area of healthcare
- A workplace that values initiative, reliability, and team culture
- Exposure to specialist neurology care and ongoing learning opportunities

To Apply

Please apply through seek. Incomplete applications may not be considered and will not be contacted.

Applicants must have Australian working rights to be considered.

Due to the high volume of applications, only shortlisted candidates will be contacted.

Employer Questions

Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- How many years’ experience do you have as a Receptionist and Secretary?
- Do you hold a current Australian driver’s licence?
- Do you have a current National Police Check?
- Do you hold a current Working With Children (WWC) Check?

📌 Medical Receptionist/ Secretary (Castle Hill)
🏢 NEUROLOGY CASTLE HILL
📍 Castle Hill