COTA NT is looking for a Membership Officer

Permanent part-time | 26 hours per week | Darwin | SACS Award – Level 3, Pay Point 2

- A varied, collaborative role in a supportive environment
- Exceptional work-life balance and extra leave perks
- Your work will have a direct and meaningful community impact.

The Membership Officer position at COTA NT is a varied role that combines database administration, membership support, customer service and Seniors Card administration. The successful candidate will play an important role in maintaining accurate records and providing friendly, helpful support to members, businesses and the wider community.

The COTA NT’s Membership Officer is at the heart of our connection with thousands of older Territorians.

This is much more than a database administration role.

The Membership

Officer helps seniors access their membership perks, discounts, information and support. Working closely with the CEO and Seniors Card Manager, they will be responsible for maintaining membership databases and supporting the administration of the NT Seniors Card scheme, which connects more than 35,000 seniors with hundreds of participating businesses. This is a varied role that combines database administration, membership support, customer service and Seniors Card administration.

Key responsibilities

- Processing Seniors Card and participating business applications
- Maintaining accurate and up-to-date membership databases
- Entering, checking and cleaning data to ensure database accuracy and integrity




- Responding to enquiries from members, seniors, businesses and the community
- Providing information about Seniors Card benefits and COTA NT membership
- Assisting with membership renewals and liaising with the Bookkeeper regarding membership payments
- Maintaining database security and supporting data archiving
- Troubleshooting database issues and assisting with database improvements
- Managing monthly birthday acknowledgements for members turning 80, 90 and 100
- Updating records relating to deceased members.

Requirements

- Mature person with excellent data entry and database administration skills
- Strong attention to detail and accuracy
- Excellent telephone and customer service skills
- Clear and professional verbal communication
- Good listening and interpersonal skills
- Strong Microsoft Office skills, particularly Excel
- Good organisational and time-management skills
- The ability to work independently while contributing positively to a team
- The ability to remain calm and professional when working under pressure
- A genuine commitment to providing quality service to older Territorians.

Benefits

- Three weeks of paid Christmas shutdown leave in addition to normal leave entitlements
- TOIL available in consultation with the CEO

To apply

- Apply with a covering letter and your resume ([email protected]).
- For all enquiries, contact Sue Shearer on 08 8941 1004 during office hours, Mondays to Fridays, 9am to 2pm (until 28 September, email only thereafter)

📌 Membership Officer (Northern Territory)
🏢 COTA NT (Council on the Ageing Northern Territory
📍 Northern Territory