Company Description Boutique Homes builds homes designed for better living, with a focus on functionality, flexibility, and contemporary design. The business is committed to quality craftsmanship and a customer-centered experience from the first conversation with a New Homes Consultant through to long-term occupancy.

Boutique

Homes is proudly part of the ABN Group, Australia’s leader in construction, property, and finance, which has delivered more than 90,000 homes across Victoria and Western Australia over the past 48 years. The company promotes a respectful, inclusive environment and does not tolerate misleading, offensive, or discriminatory behaviour in any form.

Role Description As a New Homes Consultant – KDRB at Boutique Homes, you will guide customers through the process of selecting and purchasing their new home, with a focus on knockdown-rebuild (KDRB) projects. In this full-time, in office role based in Melbourne's South East, you will meet with prospective clients, understand their lifestyle and budget needs, and present suitable home designs and options.

You will manage the sales process from initial inquiry through contract signing, including site assessments, pricing, and coordination with internal design, drafting, and construction teams. The role involves providing exceptional customer service, conducting follow-up communications,



and maintaining accurate records in line with company systems and procedures. You will also stay informed about market trends, product updates, and company offerings to ensure customers receive current and reliable information.

Qualifications

- Strong customer-facing skills, including Customer Service experience and the ability to build trusting, long-term relationships.
- Demonstrated New Home Sales or residential building sales experience, with a solid understanding of the knockdown-rebuild process.
- Proven Sales and Negotiation abilities, including closing deals, handling objections, and working toward sales targets in a compliant manner.
- Experience in Training or coaching customers through complex decisions, and an ability to clearly explain designs, processes, and contractual details.
- Excellent communication and interpersonal skills, with confidence in presenting and discussing design options.
- Strong organizational and time-management skills, with attention to detail in documentation and follow-up.
- Familiarity with the residential construction industry, local planning requirements, or related fields is highly beneficial.
- Comfort using CRM systems and basic digital tools; a valid driver’s license and availability to work weekends as required are advantageous.

📌 New Homes Consultant - KDRB (Melbourne)
🏢 Boutique Homes
📍 Melbourne