Job Description

Every order we process and every question we answer helps someone reconnect with the sounds that matter most. This role plays an important part in delivering that experience for our customers. At GN, we design and deliver innovative hearing technology that helps people reconnect with life's important moments. Our Customer Care team supports clinicians, partners and customers by ensuring orders, enquiries and product support are handled with care, accuracy and efficiency. We are looking for a Customer Care Officer to join our team in North Ryde. Acting as a key point of contact for customers, you will manage orders, respond to enquiries and work closely with internal teams to ensure a seamless customer experience.

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What you'll be doing

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- Responding to customer enquiries via phone and email
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- Processing customer orders accurately and efficiently across our product range
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- Supporting customers with order updates, delivery enquiries and general requests
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- Recording customer interactions and complaint information in Salesforce
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- Investigating and assisting with the resolution of customer feedback or complaints
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- Providing basic product information and troubleshooting support for hearing devices and accessories
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- Escalating more complex technical enquiries to specialist teams when required
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- Working closely with Production, Service and Logistics teams to ensure orders are fulfilled
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- Contributing to team KPIs and identifying opportunities for continuous improvement
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About you

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You enjoy helping people and take pride in delivering excellent customer service. You are organised, detail-oriented and comfortable managing multiple tasks in a fast-paced environment.

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- 2 years of experience in a customer service or customer care role
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- Confidence managing inbound and outbound customer calls
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- Robust verbal and written communication skills
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- High attention to detail and strong data entry accuracy
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- Solid computer skills including Microsoft Office (Word, Excel, Outlook)
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- Experience with Salesforce, Navision or a regulated industry such as medical devices would be advantageous but is not essential.
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What you'll enjoy at GN

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At GN, we know people are looking for more than just a pay cheque. That's why we take a total rewards approach, offering a mix of financial and non-financial benefits, alongside the everyday experiences that make work enjoyable and rewarding.



From development opportunities to wellbeing support and the chance to be part of a connected, purpose-driven organisation making a real difference, we're committed to creating an employee experience that people are excited to join and want to stay and grow with.

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- Secure onsite parking
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- Reward and recognition app with discounts at over 700 retailers
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- Employee Assistance Program
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- Online wellbeing centre
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- Service recognition rewards
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- Annual birthday and Christmas gift
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- Free annual flu vaccinations
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- Paid Parental Leave
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- Paid Volunteer Leave
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- Novated car leasing
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- Generous discounts on GN products
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- A up-to-date workspace with excellent onsite amenities including fresh fruit, barista-style coffee, refreshments, social canteen space, table tennis, TVs and a dedicated gaming room
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- Opportunities for development and career growth
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- A close-knit team that values accuracy, reliability and humour
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- Work from home 1 day per week (upon completion of 6-month probation/training period)
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Why you'll love it here

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At GN, we put the customer at the heart of everything we do — and we're looking for someone who shares that same passion.

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Applicants must have full unrestricted Australian work rights.

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GN Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We encourage applications from Aboriginal and Torres Strait Islander peoples and from individuals of diverse cultural backgrounds. We are committed to a barrier-free recruitment process and workplace. If you require any adjustments during the recruitment process, please let us know so we can support your participation.

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GN Store Nord A/S has entered into a definitive agreement for the sale of GN's Hearing business to Amplifon S.p.A. to create a global leader in audiology. For GN Group, this creates an opportunity to further expand our position in the large audio and video peripherals markets.

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Agencies: We prefer to fill this role directly. Should we require assistance, we will contact our preferred recruitment partners.

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At ReSound,



people with hearing loss are at the heart of everything we do because we know they're placing their trust in us. This is why we haven't stopped pioneering creative new technologies, with consistent quality, for over 150 years to help them feel more involved, connected and in control, transforming their lives through the power of sound. Available exclusively through audiologists and hearing care professionals. ReSound is part of the GN Group which was founded with a truly innovative and global mindset.

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Today, we honor that legacy with world-leading expertise in the human ear, sound, wireless technology, miniaturization and collaborations with leading technology partners. GN's solutions are marketed by the brands ReSound, Beltone, Interton, Jabra and BlueParrott in 100 countries. Founded in 1869, the GN Group employs more than 6,000 people and is listed on Nasdaq Copenhagen (GN.CO).

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FEDERAL HEALTH CARE PRICE TRANSPARENCY REQUIREMENTS The Federal Health Care Price Transparency Requirements have created Machine Readable Files to make public the financial arrangements in place between heath plans and providers. These files are designed to be read by a computer and are intended to be available at the industry level for health care researchers, policymakers, analytics companies and applications software to have access to health plan costs nationally on an aggregate basis for the first time. Machine-readable files are a requirement of the Transparency in Coverage Final Rule. Health insurers are required to publicly display certain health care price information via machine-readable files on their websites. GN's (ReSound, Beltone and Audigy) medical provider, BCBSMN will have "Transparency in Coverage" (TiC) information available.

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GN ReSound is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected].

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Only messages left for this purpose will be returned.

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Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

📌 Customer Care Officer AUS (New South Wales)
🏢 Gn Group
📍 New South Wales