Office Administrator / Receptionist

Automotive Smash Repair Centre

Employment Type: Full-Time Location: [Insert Location] Reports To: [Insert Manager Title, e.g. Workshop Manager / Business Owner]

About the Role

We're looking for an organised, personable Office Administrator / Receptionist to be the first point of contact for our smash repair business. This is a blended front-of-house and back-office role — you'll greet customers, manage phone and email enquiries, coordinate insurance claims and bookings, and keep the day-to-day admin running smoothly using our workshop management software.

This role suits someone who enjoys variety, thrives in a fast-paced environment, and takes pride in delivering great customer service while staying on top of paperwork and process.

Key Responsibilities

Customer Service & Reception

- Warmly greet and assist walk-in customers, ensuring a professional first impression of the business
- Answer and direct incoming phone calls and email enquiries in a timely, friendly manner
- Coordinate customer drop-offs and pick-ups, liaising with the workshop team on vehicle status
- Handle customer queries and escalate concerns to management where appropriate

Insurance & Claims Administration

- Manage insurance paperwork, quotes, and claim documentation from lodgement through to completion
- Liaise with insurance companies and assessors to coordinate bookings, approvals, and repair authorisations
- Keep customers updated on the status of their insurance claim and repair timeline

Workshop Software & Bookings





- Use workshop management/estimating software (e.g. Estimate, BodyShop, or similar) to log jobs, update statuses, and manage the repair schedule
- Maintain accurate digital and physical job files for each vehicle
- Coordinate and confirm repair bookings with customers and insurers

General Office Administration

- General filing, data entry, and document management
- Order office and workshop consumables as required
- Support the wider team with ad hoc administrative tasks
- Maintain a tidy, professional front office/reception area

About You
- 1–2 years' experience in an administration, reception, or customer service role (automotive/smash repair industry experience highly regarded but not essential)
- Confident, friendly phone manner and strong face-to-face communication skills
- Comfortable learning and using workshop management/estimating software
- Highly organised with strong attention to detail, particularly with insurance documentation
- Ability to multitask and stay calm under pressure in a busy workshop setting
- Proficient in Microsoft Office (Word, Excel, Outlook)
- A team player with a proactive, can-do attitude

What We Offer
- [Insert: competitive salary, team culture, career progression, training provided, etc.]
- Supportive team environment
- [Insert any additional benefits]

How to Apply Please send your resume and a brief cover letter to [Insert Email] or apply via [Insert Platform].

Pay: $60,000.00 – $70,000.00 per year

Work Location: In person

📌 Office Administrator (Auburn)
🏢 Smash repairer
📍 Auburn