My Driving School is a family owned and operated business that has been operating since 2006 and boasts extensive experience as one of Brisbane's largest driving schools with over 30 instructors. We are committed to helping learner drivers develop the skills and confidence they need to become safe, competent drivers. Our team is dedicated to delivering exceptional customer service and maintaining the highest standards of professionalism across all our operations.

An exciting opportunity has emerged for an experienced Office and Customer Service Coordinator, to join our team on a full time basis in our office located in Cannon Hill. You will be working as part of a team of 3 and we will be there to support and train you, keeping in mind that, once you have the knowledge, you will be working autonomously at times.

This is a crucial role that combines call centre responsibilities with administrative support duties. You will be the backbone of our customer operations, handling enquiries, bookings, and administrative tasks whilst ensuring every interaction reflects our commitment to excellent customer service. This position is integral to maintaining smooth operations and delivering a positive experience to our customers.

If you are someone who thrives in a supportive environment, enjoys helping people, and takes pride in delivering exceptional service, this could be the perfect role for you.

Key responsibilities

- Answering incoming customer calls in a professional and courteous manner, addressing enquiries about driving lessons and driving tests, assistance with the online booking system
- Booking and scheduling driving lessons and tests for our customers, ensuring accurate record-keeping and efficient diary management
- Processing customer payments and handling billing inquiries with accuracy and attention to detail
- Providing customers with information about our services, pricing, and availability
- Managing administrative tasks including data entry, filing, and document organisation




- Responding to customer emails and other written enquiries in a timely manner
- Maintaining accurate customer records and databases
- Supporting the wider team with general administrative duties as required
- Handling customer complaints professionally and escalating issues appropriately when necessary
- Contributing to a positive and collaborative team environment
- Assisting and supporting our driver trainers.

What we're looking for

- Proven experience in a customer service, or administrative support role
- Excellent communication skills, both verbal and written, with the ability to communicate clearly and professionally with customers
- Strong organisational and time management abilities, with the capacity to manage multiple tasks simultaneously
- Proficiency in using computer systems and office software, including Microsoft Office and data management systems
- A friendly, patient, and empathetic approach to customer interactions
- Ability to remain calm and professional when handling difficult customer situations
- Attention to detail and accuracy in record-keeping and data entry
- Reliability and the ability to work independently as well as collaboratively within a team
- A commitment to delivering high-quality customer service
- Valid Australian working rights

What we offer My Driving School values our employees and offers a supportive working environment where your contributions are recognised and appreciated. We provide full-time employment with competitive remuneration and the opportunity to work with a qualified, friendly team. We maintain a collaborative workplace culture that encourages teamwork and open communication. Additionally, we offer flexibility where possible to support work-life balance and employee wellbeing.

Apply now

If you are interested in joining My Driving School and have the skills and experience outlined above, we would like to hear from you. Please submit your application including your resume and a cover letter detailing your relevant experience in customer service and administrative support roles.

📌 Office and Customer Service Co-ordinator (Cannon Hill)
🏢 My Driving School
📍 Cannon Hill