Townsville Campus | Casual Opportunity | 18 Hours per Week To service members, clients and associates with product and services, and assist with other relevant health insurance projects within their respective state.

Job Details / Role Purpose To service members, clients and associates with products and services, and assist with insurance projects within their respective state.

Internal relationships:

- General Manager – Partners
- General Manager – Health and Growth Market Products
- National Sales Manager – Health Insurance
- National Account Manager – Health Insurance
- National Client Service Manager – Health Insurance
- Client Service Managers – Health Insurance
- Health Insurance Client Services Representatives
- Health Insurance Operational team
- SWS & PAGE Team

External relationships:

- Members
- Clients – Education Providers
- Clients – Agents
- Direct Billing Providers
- Student Associations & Organizations

Key Responsibilities

- Customer service
- Maintain customer service locations with appropriate and current collateral which includes but not limited to claims forms, envelopes, brochures, promotions.
- Materials and information are to be visible and accessible to students
- Assist students with specific claims and extending to customer location assistance, emails, telephone etc.
- Ensure high level of distribution of cards to students.

Customer focus:

- Ensure customer contact and accessibility to Allianz Worldwide Partners taking into account peak periods.
- Train and brief Clients re: products as appropriate
- Assist with Clients queries
- Regular contact with Client staff including finance, administration, student support, marketing, health staff
- Liaise with direct billing medical providers and monitor supplies of collateral, posters, and other Allianz Worldwide Partners information
- Monitor and report feedback and complaints from clients, members, or associates
- Report any issues raised by direct billing medical providers




- Ensure direct billing providers are aware of the nearest customer service locations and access times

Fostering relationships

- Coordinating orientation activities, promoting attendance at orientations and post-orientations follow up
- Assist with activities and task associated with obligations of preferred provider agreements

Sales

- Liaise with student bodies or associates to integrate product and improve the relationship and coordination of any international student problem or concern
- Assist with research into appropriate local channels for product sales
- Co-ordinate activities to distribute information regarding product
- Assist with product sale presentations

Product knowledge

- Develop and maintain expert knowledge in all Allianz Worldwide Partners Health Insurance product and services

Data Entry

- Ensure accurate information is provided to internal and external stakeholders to enable a explicit direction for satisfied customers who want to continue to deal with us.

Reporting

- Ensure weekly and monthly reports of on campus activities and CSR logs are completed accurately and submitted by the due date.

Professional Approach

- Ensure clear communication with clients and students following clear product definition and service provisions.
- Smart appearance must be maintained at all times and where uniforms are available these must be worn

Market Insight

- Monitor and report on competitor activities at client locations

Teamwork

- Participate in all team discussions and contribute to activities that lead to innovation and success within the client and member base.

Other

- To assist in any other area associated with effective and successful design,



delivery and development of Health Insurance products and projects.

PROFILE KEY REQUIREMENTS

Leadership Skills

- Ability to work autonomously and be self-motivated
- Ability to share ideas and contribute to team discussions

Problem solving & decision-making skills

- Ability to interrogate a problem and develop processes to satisfy customer needs within the parameters of the product
- Flexibility to manage calls remotely and online enquiries from home during COVID lockdown periods

Communication Skills

- Ability to communication, and build effective relationships at all operations levels of the business
- Other languages would be highly regarded

Professional Skills

- High level of professionalism, maturity and candor in daily work ethic
- Confident in approach

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 83 million private and corporate customers and its 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, push the boundaries and challenge the industry. Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in assistance and insurance solutions in the following areas of expertise: assistance, international health & life, automotive and travel insurance. We care for our customers, and our caring nature extends our employees. We don’t just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand.

As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people and we are committed to diversity and inclusivity. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!

For more information, please visit: www.allianz-partners.com

📌 On Campus Representative - Townsville Campus
🏢 Allianz Partners
📍 Townsville