Location: North Sydney, NSW

Employment Type: Full Time

About Comstel ICT

Comstel ICT is an Australian-owned technology solutions provider delivering telecommunications, internet, managed IT, cybersecurity, print solutions, energy services, and emerging AI technologies to businesses across Australia.

Our vision is simple: provide businesses with a single trusted partner for all their technology needs, backed by local expertise and exceptional customer service. We pride ourselves on delivering innovative solutions, responsive support, and a seamless customer experience.

The Opportunity

As our business continues to grow, we are seeking an organised, proactive, and customer-focused Operations Administrator to become a key member of our team.

This is a diverse and hands-on role that supports multiple areas of the business, including operations, customer service, sales administration, project coordination, and marketing. You'll play a critical role in ensuring customers receive an outstanding experience while helping keep internal processes running efficiently.

This position is ideal for someone who enjoys variety, takes ownership of their work, and thrives in a fast-paced technology setting.

Key ResponsibilitiesOperations & Customer Administration

- Process customer orders, service applications, and documentation.
- Coordinate customer onboarding and service activations.
- Maintain accurate customer records across internal systems.
- Track and manage service delivery milestones.
- Liaise with customers regarding installations, service updates, and account enquiries.
- Ensure all operational documentation is completed accurately and on time.

Sales Support
- Assist with the preparation of quotations, proposals, and customer communications.




- Support the sales team with administrative tasks throughout the customer lifecycle.
- Manage contract documentation and renewal schedules.
- Coordinate follow-up activities and customer engagement initiatives.
- Maintain CRM data integrity and reporting accuracy.

Finance & Billing Support
- Raise invoices and purchase orders.
- Assist with customer billing enquiries.
- Support accounts administration and payment tracking.
- Maintain accurate operational and financial records.
- Assist with monthly reporting requirements.

Office Administration
- Manage incoming calls, emails, and general business enquiries.
- Coordinate office administration activities and documentation.
- Prepare reports, presentations, and internal communications.
- Support business process improvements and continuous improvement initiatives.
- Assist with compliance and record management requirements.

Marketing & Brand Support
- Assist with the coordination of marketing campaigns and promotional activities.
- Maintain website content and company marketing materials.
- Create and schedule social media content across relevant platforms.
- Support the development of customer newsletters, case studies, and business updates.
- Assist in promoting new services, products, and company initiatives.
- Coordinate marketing collateral, branded assets, and event preparation.
- Help monitor marketing performance and customer engagement metrics.





About You You are a highly organised professional who enjoys working across multiple functions and building strong relationships with customers and colleagues alike.

Skills & Experience

Essential

- Previous experience in administration, operations, customer service, or office coordination.
- Strong Microsoft 365 skills, including Outlook, Excel, Word, and Teams.
- Excellent written and verbal communication skills.
- Strong organisational and time-management abilities.
- High attention to detail and accuracy.
- Ability to prioritise competing tasks and work autonomously.

Desirable

- Experience within telecommunications, managed services (MSP), technology, or professional services environments.
- Experience using CRM systems.
- Exposure to marketing, social media management, or digital marketing activities.
- Experience supporting project delivery or service coordination functions.

Why Join Comstel ICT?
- Join a growing Australian technology business.
- Work across a diverse range of industries and solutions.
- Gain exposure to telecommunications, IT, cybersecurity, cloud services, and emerging technologies.
- Enjoy a varied role with opportunities to broaden your skills.
- Be part of a supportive, collaborative, and customer-focused team.
- Contribute directly to the growth and success of an innovative Australian business.

Success in This Role
- The successful candidate will be the operational backbone of the business, helping teams stay organised, customers stay informed, and projects move forward smoothly. You'll be someone who enjoys solving problems, takes pride in delivering quality work, and is motivated by contributing to a growing and ambitious technology company.

📌 Operations Administrator (Southern Sydney)
🏢 Comstel Ict
📍 Southern Sydney