?️ We’re Hiring: Operations Excellence Manager / Operations Executive / Account Manager

? Remote (Australia)

? Full time

? Level: Executive / Manager / Associate

We’re looking for a highly organised, commercially minded, proactive, and results-driven Operations professional to support and improve day-to-day business operations, client relationships, operational processes, and business performance.

This role is ideal for someone who enjoys solving problems, improving processes, coordinating teams, managing client relationships, analysing operational performance, and turning business requirements into practical solutions.

You’ll work closely with Operations, Finance, Accounting, Product, Sales, Marketing, Business Development, Customer Support, and Leadership teams to ensure smooth business operations, strong customer outcomes, efficient processes, and sustainable business growth.

Depending on experience and background, the position may be aligned to Operations Excellence Manager, Operations Executive, or Account Manager responsibilities.

? Key Responsibilities

Operations & Process Management

Manage and support day-to-day business operations and operational activities

Coordinate operational workflows across multiple departments and business functions

Monitor operational performance, service quality, productivity, and key performance indicators (KPIs)

Identify operational inefficiencies, bottlenecks, risks, and areas for improvement

Develop and implement process improvements to increase efficiency and productivity

Review existing operational procedures, workflows, and systems and recommend improvements

Create and maintain standard operating procedures (SOPs), process documentation, and operational guidelines

Support the implementation of new operational processes, systems, products, and business initiatives

Ensure operational activities are completed accurately, efficiently, and within agreed timelines

Coordinate priorities, deadlines, and operational requirements across different teams

Assist with operational planning, resource allocation, and capacity management

Support continuous improvement and operational excellence initiatives

? Performance & Business Analysis

Monitor operational and commercial performance against targets and KPIs

Prepare regular operational reports, dashboards, and performance summaries

Analyse operational data to identify trends, issues, opportunities, and performance gaps

Work with Finance teams to understand revenue, costs, margins, and operational performance

Assist with forecasting, planning, budgeting, and business performance analysis where required

Identify opportunities to improve revenue, profitability, customer satisfaction, and operational efficiency

Conduct root-cause analysis and recommend practical corrective actions

Support management with data-driven operational and business insights

Track and report progress against operational improvement initiatives

? Account & Client Management

Build and maintain strong relationships with clients, partners, suppliers, and key stakeholders

Act as a key point of contact for assigned accounts and business relationships

Understand client requirements, expectations,



business objectives, and operational needs

Coordinate internal teams to ensure client requirements are delivered effectively

Monitor account performance, service quality, and customer satisfaction

Respond to client enquiries, issues, requests, and operational challenges in a timely and skilled manner

Identify opportunities for account growth, upselling, cross-selling, and long-term partnership development

Prepare account reviews, performance reports, proposals, and business updates where required

Manage client expectations and ensure clear communication throughout the relationship

Escalate and resolve operational or customer issues appropriately

? Project & Business Support

Support the launch and implementation of new products, services, destinations, and business initiatives

Coordinate cross-functional projects from planning through implementation

Track project timelines, deliverables, responsibilities, and key milestones

Work with Product, Sales, Marketing, Finance, and Operations teams to ensure project alignment

Assist with business cases, operational assessments, and financial impact analysis

Support scenario planning and operational risk assessments

Identify potential operational risks and recommend appropriate mitigation strategies

Assist leadership with strategic and operational initiatives

Prepare ad hoc reports, analysis, presentations, and business updates as required

? Continuous Improvement

Identify opportunities to simplify, automate, standardise, and improve operational processes

Review customer and stakeholder feedback to identify recurring operational issues

Develop practical solutions to improve service delivery and operational efficiency

Support the adoption of technology, automation, reporting tools, and digital workflows

Establish and maintain effective operational controls and documentation

Contribute to a culture of accountability, collaboration, continuous improvement, and operational excellence

✅ Requirements

Entry-Level / Junior / Associate / Executive / Manager level depending on experience

Approximately 1–5+ years of experience in operations, account management, business administration, business analysis, customer success, project coordination, travel, tourism, hospitality, technology, or a related field is advantageous

Degree, diploma, or relevant education in Business, Management, Operations, Finance, Economics, Marketing, Hospitality, Tourism, or a related discipline is an advantage

Strong organisational and time-management skills

Excellent attention to detail and ability to manage multiple priorities

Strong analytical, problem-solving, and critical-thinking abilities

Strong commercial awareness and understanding of business operations

Excellent written and verbal English communication skills





Strong stakeholder management and interpersonal skills

Ability to build positive relationships with clients, partners, suppliers, and internal teams

Ability to work independently and take ownership of tasks and responsibilities

Strong ability to coordinate multiple projects, accounts, and operational activities

Comfortable working in a fast-paced and changing business environment

Intermediate or advanced proficiency in Microsoft Excel or Google Sheets

Familiarity with CRM systems, project management tools, ERP systems, Power BI, Tableau, SQL, or business intelligence platforms is advantageous

Experience creating reports, dashboards, SOPs, process documentation, or operational workflows is a plus

Experience with process improvement, workflow optimisation, automation, or operational excellence is advantageous

Strong customer-service and relationship-management mindset

Ability to communicate complex operational or business information clearly to both technical and non-technical stakeholders

Strong ethical standards, professionalism, and discretion when handling confidential business information

Comfortable working independently and collaboratively in a remote environment

Based in Australia with the legal right to work in Australia

? What We Offer

Fully remote role within Australia

Flexible remote working environment

Competitive salary and benefits package

Hands-on experience across operations, account management, business development, travel, tourism, hospitality, technology, and digital business operations

Exposure to cross-functional business operations and strategic projects

Opportunity to work closely with Operations, Finance, Accounting, Product, Sales, Marketing, Business Development, and Leadership teams

Comprehensive onboarding, training, and professional development

Mentorship and support from experienced business and operations professionals

Opportunity to develop expertise in operations management, process improvement, account management, business analysis, and commercial strategy

Career growth opportunities within a growing and dynamic organisation

Potential career progression towards

Senior Operations Executive

Operations Manager

Operations Excellence Manager

Senior Account Manager

Business Operations Manager

Business Analyst

Project Manager

Operations Director

Commercial Manager

Opportunity to contribute directly to business growth, operational efficiency, customer experience, and strategic decision-making

Collaborative, supportive, and growth-focused work culture

? Location

Remote – Australia

Candidates must be currently based in Australia and have the legal right to work in Australia.

We welcome applications from candidates across Australia who are highly motivated, commercially minded, organised, and passionate about improving business operations and customer outcomes.

? How to Apply

If you are interested in operations, process improvement, account management, business performance, and building better ways of working, we would love to hear from you.

Please submit your CV/resume and a brief introduction outlining your relevant experience, skills, and why you are interested in the role.

📌 Operations Excellence Manager / Operatios Executiv / Account Managr (Australia)
🏢 Marble Capital Solutions
📍 Australia