About us

Acorn Stairlifts is a leading provider of mobility solutions, dedicated to enhancing the quality of life for customers across Australia. We specialise in stairlifts, serving both private customers and the aged care sector. Our commitment to excellence, innovation, and customer care drives everything we do. We pride ourselves on our collaborative culture, where every team member plays a vital role in our continued success.

About the role

We are seeking an experienced OT / Funding Inside Sales & Administration Coordinator to join our team on a full-time basis at our offices in O'Connor. This is a pivotal position that bridges our sales and administration functions, with a particular focus on occupational therapy (OT) referrals and funding coordination. You will be responsible for managing customer enquiries, processing sales orders, coordinating funding applications, and providing exceptional administrative support to drive our business forward.

This role is essential to ensuring our customers receive timely, professional service whilst our internal operations run smoothly.

Key responsibilities

- Managing inbound telephone and email enquiries from customers, OT professionals, and healthcare providers
- Processing sales orders and coordinating the full order-to-delivery cycle
- Liaising with occupational therapists and coordinating OT referrals and assessments
- Preparing quotations and sales documentation in a timely and professional manner
- Maintaining accurate customer records and updating our database systems
- Coordinating with installation teams to schedule appointments and ensure seamless service delivery
- Following up with customers post-sale to ensure satisfaction and address any concerns
- Providing administrative support to the sales and management teams
- Processing payments and invoicing as required

What we're looking for





- Proven experience in a sales coordination, inside sales, or customer service role, ideally within the healthcare, aged care, or mobility sectors
- Excellent organisational and administrative skills with the ability to manage multiple tasks and priorities effectively
- Outstanding communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders including customers, OT professionals, and internal teams
- Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with CRM or database management systems an advantage
- Strong attention to detail and accuracy, particularly when processing orders and funding documentation
- Customer-focused mindset with a genuine commitment to delivering exceptional service
- Ability to work independently and as part of a collaborative team environment
- Familiarity with occupational therapy processes and requirements is highly desirable
- A positive attitude and willingness to learn about our products and industry

What we offer At Acorn Stairlifts Pty Ltd, we value our employees and are committed to providing a supportive and rewarding work environment. We offer a competitive salary package commensurate with experience, along with the following benefits:

- Immediate start available
- Ongoing professional development and training opportunities
- A collaborative and inclusive workplace culture
- Generous commission scheme
- Superannuation contributions as per statutory requirements
- The prospect to make a meaningful difference in customers' lives through our mobility solutions

How to apply If you believe you have the skills, experience, and passion for this role, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you are interested in joining our team. Apply now through Seek. Only successful applicants will be contacted.

📌 OT / Funding Inside Sales & Administration coordinator (O'Connor)
🏢 Acorn Stairlifts
📍 O'Connor