Job Description

Business Overview

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Our industry partner, Franky's Milperra Pty Ltd, operates a busy full-service restaurant located in Milperra, NSW. The restaurant offers a diverse menu of freshly prepared dishes, crafted using high-quality, locally sourced ingredients. It has established a strong reputation within the local community for its hearty meals, welcoming atmosphere, and consistent culinary standards.

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With increasing customer demand and sustained business growth, the restaurant seeks to strengthen its operations through the appointment of a qualified and experienced Venue Managers to support day-to-day service delivery and maintain high-quality standards.

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Salary Range: $80,000-$85,000AUD

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Venue Address: 479 Henry Lawson Drive Milperra 2214, NSW

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Key Responsibilities

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- Plan, organise, and oversee overall venue operations, with a primary focus on front-of-house service delivery.
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- Supervise, train, and roster supervisors and wait staff to support efficient and high-quality service.
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- Promote and monitor service standards to enhance customer satisfaction and guest loyalty.
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- Act as the primary point of contact for escalated guest concerns and manage customer relations.
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- Ensure compliance with occupational health and safety requirements and relevant hospitality regulations.
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- Coordinate closely with kitchen leadership to ensure seamless integration between front-of-house and back-of-house operations.
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- Implement and review operational procedures to improve efficiency, customer experience, and team performance.
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- Monitor front-of-house consumables and ensure adequate stock levels to support service.
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- Provide regular operational reports to the General Manager on venue performance, staffing, and customer feedback.
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Requirements

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- Proven experience in hospitality or venue management within a busy restaurant or similar environment.
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- Solid leadership and communication skills, with the ability to manage and develop front-of-house teams.
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- Demonstrated knowledge of service standards, guest relations, and OH&S; compliance in hospitality.
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- Ability to resolve customer issues professionally and maintain a high standard of guest satisfaction.
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📌 Venue Managers (New South Wales)
🏢 FRANKY'S MILPERRA
📍 New South Wales