- Lead a team of bankers across Cashflow Solutions, Lending Solutions, Customer Engagement, and Remote Optimisation & Delivery
- Deliver sales and revenue outcomes measured by Business Lending FUM drawn and cross-sell opportunities
- Reduce customer and product attrition across Business Lending, Home Lending, Business Accounts, and Working Capital
- Drive customer experience and improve Net Promoter Score
- Ensure team productivity through effective sales operating rhythms, response times, and opportunity conversion
- Maintain accountability for operational risk and credit risk
- Establish a coaching culture that develops credit expertise and supports employee potential
- Build stakeholder relationships, influence outcomes, and collaborate to solve complex problems
- Create a customer-focused culture through needs-based conversations, customer feedback, and complaint resolution
- Manage resources, rostering, and operational efficiencies to deliver customer responsiveness

Requirements

- Strong Commercial Credit Assessment expertise
- In-depth knowledge of SBB lending processes, credit policies, risk evaluation, and credit structuring
- Proven stakeholder and relationship management ability
- Excellent coaching and mentoring capabilities
- Strong problem-solving and analytical skills
- Demonstrated customer solutioning capability
- Strong commercial acumen and strategic thinking




- Effective influencing and negotiation skills
- Passion for helping business owners through financial guidance and lending expertise

Core Competencies

Demonstrates strong expertise in Commercial Credit Assessment and SBB Lending Processes, with a focus on stakeholder relationship management and customer solutioning. Proven ability to lead teams, drive sales outcomes, and foster a coaching culture that enhances credit expertise and operational efficiency.

Highest-signal resume keywords

- Commercial Credit Assessment Expertise
- SBB Lending Processes Knowledge
- Stakeholder Relationship Management
- Coaching and Mentoring Capabilities
- Problem-Solving and Analytical Skills

Hard Skills

- Credit Policies
- Risk Evaluation
- Credit Structuring
- Sales Operating Rhythms
- Chance Conversion
- Customer Experience Improvement
- Net Promoter Score Management
- Operational Risk Management
- Credit Risk Management
- Customer Solutioning

Soft Skills

- Influencing Skills
- Negotiation Skills
- Strategic Thinking
- Commercial Acumen
- Coaching Culture Development

Industry Keywords

- Business Lending
- Home Lending
- Business Accounts
- Working Capital
- Customer Engagement
- Remote Optimisation
- Sales and Revenue Outcomes
- Customer Feedback
- Complaint Resolution
- Operational Efficiencies

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📌 Team Lead – Customer Engagement (Western Australia)
🏢 Jobtailor
📍 Western Australia