Reference number

493833

Occupation

General Administration, Emergency Services Support

Work type

Full-Time

Location

Metford

Salary Information

Maximum TRP $108,228.85 (salary range $87,199 - $95,482). Total remuneration package includes salary plus employer's 12% contribution to superannuation and annual leave loading.

Closing date

20 September 2026 at 11:55pm

Program Support Officer, Clerk Grade 3/4, Metford

- Explore a rewarding opportunity as a Program Support Officer within the Northern Zone Operations team, providing high-quality project and administrative support across a range of activities.
- Support key functions including the Microsoft Office suite, report preparation, correspondence, team inbox management, meeting and workshop coordination, research, and document drafting.
- Work in a volunteer-based agency supporting communities across NSW.
- Full-time ongoing role.
- Location: Northern Zone – Metford.

About the opportunity The NSW State Emergency Service (NSW SES) has an exciting opportunity for a program support professional looking to utilise and expand their skills and knowledge whilst working with a team of dedicated staff and volunteers. You will utilise your skills to assist the Northern Zone Operations team in the delivery of a range of projects/programs and initiatives to facilitate the timely delivery of objectives.

Working within a team, you will undertake basic research and analysis in assigned areas. You will also contribute to the preparation of reports to inform decision making and contribute to policy/program/project development.

About the NSW SES

Our Mission: NSW SES saving lives and creating safer communities.

Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis.



We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform.

With over 11,000 volunteers and 550 staff, we are committed to protecting and supporting the diverse communities of NSW. Learn more here.

About you To be successful in this role you will:

- have experience in providing a broad range of administrative and project support services to a wider team;
- enjoy working within a collaborative team environment to achieve outcomes to support communities of NSW;
- demonstrate high quality writing, communication and administration skills;
- have strong technology skills.

What we can offer you

- You will enjoy a 35-hour work week, with the potential for flexible work arrangements.
- You can enjoy a hybrid work setting, time in the office and time working from home.
- Attractive salary range of $87,199 - $95,482 plus 12% superannuation and leave loading.
- Our work is meaningful and rewarding. The SES’s mission is saving lives and creating safer communities and you can be an key part of our work.
- We have attractive leave entitlements including parental, sick, flex and recreation leave.
- We care about our people. We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include:
- Fitness Passport
- LinkedIn Learning
- Member Assist Program for free confidential counselling support
- Immunisation program.

How to apply Your application should include as separate attachments:





- A cover letter (maximum of one page) briefly responding to the essential requirements and your interest in the role;
- Responses to each of the targeted questions (maximum of one page per answer); and
- An up-to-date resume of no more than four pages detailing your skills and experience relevant to the role.

Targeted Questions

- Describe your experience in delivering program support activities and services concurrently across multiple areas of responsibility, under tight timeframes whilst maintaining attention to detail.
- Problem solving and thinking on your feet will be daily requirements for this position. Please provide an example of a situation where something unexpected occurred while you were managing other work tasks. Describe how you solved this issue and what were the outcomes.

Want to know more? If you want to know more about this opportunity, please contact Andrew Cribb, Northern Zone Commander via email [email protected].

The role description is available here.

Need help relocating?

Depending on where you relocate, you may be eligible to access The Welcome Experience, a NSW Government initiative. The Welcome Experience is a free NSW Government service designed to support workers and their families who are relocating to regional NSW for work. Support may include assistance with finding housing, access to health care schooling and childcare, helping partners connect with employment opportunities, and providing information about local communities and services.

To learn more about The Welcome Experience and check your eligibility, please visit The Welcome Experience | NSW Government.

Talent Pool A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months. Further information here.

Applications close: Sunday, 20 September 2026 at 11:55pm

📌 Program Support Officer, Clerk Grade 3/4, Metford
🏢 Nsw Government
📍 Metford