Job Description

Technical Support & Customer Service Consultant Frontline Recruitment Sydney, NSW, AU

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- Join a growing Australian construction technology business
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- Opportunity for career progression
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- Supportive and tech-driven work workplace
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About the Role:
n We are seeking a Technical Support & Customer Service Consultant to join our client's team. This is an onsite and customer-focused role providing technical support, troubleshooting, system assistance, and client service across construction sites.

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Key Responsibilities:

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- Provide technical and customer support for access control systems
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- Troubleshoot basic technical, mechanical, and system issues
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- Assist with onsite testing, commissioning, handovers, and client training
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- Support clients, contractors, electricians, and site teams with technical queries
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- Coordinate with internal teams and installers to resolve issues
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- Use systems such as HammerTech, Monday.com, and HubSpot for communication and support
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- Complete basic hands-on technical tasks and adjustments where required
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- Keep customers updated on issues, progress, and resolutions
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You will ideally have:

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- Excellent communication and customer service skills
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- Must be an Australian Citizen or Permanent Resident
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- A positive attitude and strong work ethic
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- A genuine interest in technology and learning new systems
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- Strong troubleshooting and problem-solving skills
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- A practical, hands-on approach
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- Confidence working with clients and construction site teams
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- Experience in technical support, field service, electrical, mechanical, security, or construction technology is desirable
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- Good computer skills and the ability to learn new software quickly
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- A current driver's licence and willingness to travel to construction sites
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What We're Looking For:

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- Enjoys technology and troubleshooting
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- Likes working onsite and being hands-on
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- Is confident speaking with customers and solving problems
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- Has a can-do attitude and is willing to learn
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- Takes ownership and follows issues through to resolution
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- Enjoys working in a customer-focused environment
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Benefits:

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- Join a growing Australian construction technology business
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- Supportive and tech-driven work environment
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- Training provided on systems and access control technology
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- Opportunity for career progression
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- Develop technical support and customer service skills
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About the Company:
n Our client is a leading provider of access control solutions for construction sites across Australia, providing innovative technology, system integration, and ongoing technical support.

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Consultant

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[email protected]

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Reference number: 1238024
n Profession: IT & DigitalHelp Desk & IT Support

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Company: Frontline Recruitment
n Date posted: 3rd Sep, 2026

📌 Technical Support & Customer Service Consultant (New South Wales)
🏢 Construction
📍 New South Wales