Job Description

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- Up to a maximum of 5 months duration
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- Full time/Part-time (3 days min.), casual position for an immediate start
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- Peak period coverage between end of November 2026 – March 2027
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- Contact Centre Services coverage between 8:00am – 7:00pm
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- Higher Education Officer Level 2 casual rate $42.89 per hour + super
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Duties:

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- Assist new students to navigate Student Online and enrol, timetable, access LMS and understand the Handbook.
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- Answer general queries about studies such as study plans, timetables & contact hours.
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- Support students to build their personal Orientation Planner in time for O-Week.
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- Refer students to ASK La Trobe or other stakeholders during the peak period for more detailed assistance for complex enquiries.
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- Refer students to other services, such as clubs and societies, Medibank staff Overseas Students Health Cover (OSHC) enquiries, Student IT
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- General queries – wayfinding and campus navigation, books and book lists, car parking on campus, public transport to campus, best coffee on campus, uniform requirements (e.g. nursing).
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- Assist and support Load Optimisation Outbound Call Campaigns as part of our outreach support by contacting students via phone and/or email.
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- Assist and support Inbound phone enquiries for recent students.
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Requirement to be available full time for peak periods between December 2026 (including 24 & 28-31 December 2026 for VTAC rounds) up to February/March 2027. Part time i.e. 3-4 days can be discussed and negotiated with the right incumbent/s.

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Incumbent must be available to work between the hours of 8:00am – 7:00pm Monday to Friday.

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Selection criteria:

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The successful candidate must demonstrate possession of the following knowledge and skills:

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- Is a current student or recently graduated student of La Trobe University.
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- Ability to follow instructions and procedures.
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- Knowledge of various student software applications used for administrative tasks eg Student Portal, Allocate+, LMS.
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- An ability to work to given deadlines and to set standards.
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- An ability to communicate information in a courteous and effective manner.
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- A flexible approach to duties and a positive attitude to work.
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- Willingness to learn.
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Job advertisement may close earlier if a suitable applicant is found.

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Applicant must have full working rights in Australia for the full duration of the appointment.

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Applications close by 11:55pm Sunday 20th September 2026

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For inquiries about this position, please contact Emma Fowler at the following email: [email protected]

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All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check or Interstate equivalent prior to commencement

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Why La Trobe:

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- Develop your career at an innovative, global university where you'll collaborate with community and industry to create impact.
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- Enjoy working on our inspiring and stunning campuses – the perfect hub for industry, students and academics
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📌 Casual Campaign - Student Ambassador Ask La Trobe (Victoria)
🏢 School Of Education, La Trobe University
📍 Victoria