About the role

Da Orazio Group is seeking a talented Reservations & Events Coordinator to join our team on a full time basis at our head office located in Rushcutters Bay. This is an exciting opportunity to be at the heart of our business, managing customer bookings, coordinating special events, and ensuring every guest experiences the exceptional service that defines our establishment. You will play a vital role in maintaining our reputation for hospitality excellence whilst managing our calendar and building lasting relationships with our clientele.

Key responsibilities

- Managing all reservation enquiries via phone, email, and online booking systems with professionalism and attention to detail
- Processing and confirming bookings whilst maintaining accurate and up-to-date reservation records
- Coordinating special events, private functions, and celebrations, liaising with clients to understand their requirements and preferences
- Developing and proposing customised event packages and menus in collaboration with kitchen and management teams
- Handling customer queries and complaints with empathy and finding swift resolutions
- Maintaining communication with clients prior to their visit to confirm details and manage expectations
- Managing seating arrangements and table allocations to optimise space and enhance guest experiences
- Preparing event briefs and liaising with front-of-house and kitchen staff to ensure seamless execution
- Monitoring reservation trends and providing insights to support business planning and marketing initiatives
- Supporting the overall operations team with administrative duties and other tasks as required

What we're looking for

- Previous experience in hospitality reservations, events coordination, or customer service within a restaurant, café, or similar establishment




- Proficiency with reservation management software and booking systems; experience with industry-specific platforms is advantageous, specifically Sevenrooms
- Excellent communication skills, both written and verbal, with the ability to engage warmly with clients and internal teams
- Strong organisational abilities with the capability to manage multiple bookings and events simultaneously
- Attention to detail and commitment to accuracy in record-keeping and client information management
- Problem-solving mindset with the capacity to remain calm under pressure during busy service periods
- Flexibility and willingness to adapt to changing circumstances and client needs
- A genuine passion for hospitality and delivering exceptional customer experiences
- Proficiency with Microsoft Office and other standard computer systems

What we offer

- A competitive full-time salary commensurate with experience and qualifications
- A welcoming, family-oriented workplace culture that values teamwork and career development
- Employee discounts across the restaurant group
- A supportive management team committed to your growth and success
- Training and development support to enhance your career in hospitality

About us Da Orazio Group is an established and respected Italian family owned business, renowned for our authentic products, exceptional service, and warm hospitality. We pride ourselves on creating memorable experiences for our customers through high-quality offerings and genuine care. Our team is passionate about celebrating Italian culinary traditions whilst maintaining the highest standards of customer service.

We are committed to fostering a workplace where our staff feel valued and empowered to deliver excellence every single day.

Ready to join our team? Apply now to become part of the Da Orazio Group.

📌 Reservations & Events Coordinator (Rushcutters Bay)
🏢 Da Orazio Pasticceria
📍 Rushcutters Bay