RETAIL OPERATIONS & SALES MANAGER - SYDNEY!

A premium retail brand is looking for a commercially minded, hands-on operator to support growth and performance across retail operations, B2B sales and eCommerce.

Retail Operations

- Manage day-to-day operations across the retail network, ensuring consistent brand standards, service excellence, operational efficiency, visual merchandising and stock availability
- Work closely with store teams to achieve sales targets by monitoring performance, analysing KPIs and implementing action plans
- Prepare regular sales reports, operational updates and performance analysis for management
- Support new store openings, refurbishments and other retail development projects
- Coordinate the rollout of new operational procedures, systems, initiatives and seasonal campaigns across all stores
- Work closely with Store Managers to monitor performance, customer service standards, mystery shopping results and Google Reviews
- Collaborate with Visual Merchandising to ensure stores meet brand presentation standards
- Identify operational improvement opportunities and recommend solutions to enhance efficiency, profitability and customer experience

Cross-functional Collaboration

- Act as the key liaison between Retail Operations and internal support functions, including Marketing, HR, Supply Chain, Training and Finance
- Approve local marketing initiatives and review sales performance and return on investment
- Coordinate with Product Marketing and Supply Chain on seasonal product launches, novelties and promotional activities
- Work with Demand Planning and Supply Chain to forecast stock requirements and maintain optimal inventory levels
- Partner with the Training team to support retail capability development and operational excellence

Customer Experience & CRM

- Support the delivery of exceptional customer service by driving service standards and satisfaction initiatives
- Promote effective execution of loyalty and CRM programs, encouraging customer enrolment and engagement




- Work with store teams and Marketing to analyse customer data and contribute to CRM campaigns that improve acquisition, retention and lifetime value

B2B Corporate Sales

- Identify, develop and secure current B2B opportunities across corporate gifting, hospitality, events and strategic partnerships
- Represent the brand with a strong understanding of its heritage, craftsmanship and premium positioning
- Develop tailored proposals and quotations, working with internal teams to deliver outstanding customer solutions
- Manage the end-to-end B2B sales process, including lead generation, prospecting, negotiations, order management and account servicing

eCommerce Support

- Support ongoing growth of the eCommerce business by coordinating online product presentation, promotional activities, inventory availability, fulfilment alignment and customer experience improvements
- Monitor online performance and provide insights and recommendations to optimise digital sales

Business Planning & Reporting

- Assist with sales budget planning, forecasting and periodic business reviews
- Analyse market trends, competitor activity and commercial opportunities to support growth across Retail, B2B and eCommerce channels

What you'll bring

- Minimum 5+ years' experience in retail operations, retail management, business development, corporate sales or a similar commercial role
- Experience within premium retail, luxury retail, food & beverage, FMCG or consumer brands highly regarded
- Demonstrated experience analysing sales performance and KPIs, and implementing initiatives to improve results
- Experience supporting multi-site retail operations and working with cross-functional teams
- Proven experience in B2B sales, corporate partnerships or key account management is essential
- Exposure to eCommerce, digital sales or omnichannel retail is desirable
- Strong commercial acumen, analytical skills and advanced Excel proficiency
- Strong project management, organisational, negotiation and stakeholder management skills
- Willingness to travel as required to support stores, projects and business initiatives

📌 Retail Operations & Sales Manager (Sydney)
🏢 JIVARO recruitment
📍 Sydney