Position Title: Online Customer Service Agent/Stylist

Location: In office - Melbourne CBD

Reporting To: Global eLodge Manager

OUR BRAND

Rodd & Gunn New Zealand is one of the fastest growing Men’s Clothing brands in France, Belgium, USA, Canada, UK, Australia and New Zealand. We have expanded our retail footprint across the Southern and Northern Hemisphere, now with over 64 retail lodges, 128 shop in shops, and 280 wholesale doors.

At Rodd & Gunn you will work for a New Zealand lifestyle brand with heritage dating back to 1946.

Every seasonal collection is informed by our natural NZ surroundings. We are a genuine, aspirational, modern, lifestyle menswear brand defined by New Zealand, adventure, knowledge and appreciation of quality and craft.

Over the years, we’ve earned a reputation for crafting timeless garments that are made to last.

POSITION OVERVIEW

We are looking to fill a Casual Online Customer Service Agent position within the RODD & GUNN eLodge team.

The role is located in Melbourne CBD.

Being apart of the eLodge team gives you a chance to work with an iconic brand on the global stage.

At Rodd & Gunn, we offer a 24/7 x 365 omni-channel experience known as the e-Lodge. We provide global customer service, live chat, phone contact, loyalty support and styling assistance, anytime, anywhere.

Our talented customer service agents use their exceptional product knowledge, can do attitude and sales skills to engage and wow our loyal customers at every opportunity. We strive to go the extra mile, consistently delivering the best possible customer experience, whilst sharing the Rodd & Gunn story.

Due to the broad nature of customer enquiries, no two days will ever be the same. To be successful in this dynamic role, you will be a self-motivated and entrepreneurial problem solver with technical capability and excellent communication skills. You will have a positive can-do attitude, unwavering professionalism, attention to detail and a hunger to learn.





This is a 24/7 industry so flexibility and commitment to shift work is a must!

DUTIES & RESPONSIBILITIES

Will include but not limited to the below:

- Providing exceptional customer service via email, phones & live chat to our global customers.
- Completing daily system checks
- Communicating between internal departments and other global eLodge team members
- Sourcing of stock, stock collections, returns/exchanges
- Meeting KPI's and SLA agreements
- Versatile Availability as this is 24/7 industry 365 days a year

SKILLS & EXPERIENCE

- Strong problem-solving and decision-making skills
- Min 2 years proven customer service experience
- Time management skills and ability to multitask is a must
- Self-starter that thrives in a fast-paced sales environment
- Passion for delivering world class customer service as a storyteller and relationship builder.
- Knowledge of men’s fashion, garment construction, trends, wardrobe essentials, fit and fabrication highly advantageous
- Previous experience with Zendesk, Mirakl, Sales Force is advantageous

- Proficient in Excel

YOU WILL RECEIVE

- Amazing team culture
- A genuine career path, internal progression and career development
- International career opportunities driven by our global expansion
- Full on the job training and support and access to online learning academy
- Great employee purchasing privileges and staff discount
- Brand heritage dating back to 1946

At Rodd & Gunn our people are everything. We employ only those we trust can embody our four cornerstone values -Pride, Loyalty, HonestyandPlayfulness. These values are written into every part of our business and guide all our actions and decisions on a daily basis. We strive to build a happy, motivated and productive environment where our people are focused on respecting each other, the brand, the product, the customer and their role within our business. If you are looking for a new challenge and feel you have the relevant skills then don’t miss out! Please click apply to submit your application.

Work Location: In person, Melbourne H/O

📌 Rodd & Gunn - Melbourne Head Office - Online Customer Service Agent
🏢 Rodd u0026 Gunn
📍 Melbourne