- Permanent role

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam? We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!

As the Sales Reporting & Insights Analyst you will support GTM activities across the Sales to Billing journey for all Data Analytics and Insights and support the future data strategy for Commercial as a Spoke representative. You will be responsible for building and maintaining data, definitions, dashboards and insights that give visibility into churn risk, funnel health, customer trends and the impact of retention and growth plays.

Reporting to the Senior Manager – Data Analytics and Insights, this individual-contributor role will bridge the gap between data and action, empowering sales and GTM teams with timely, meaningful intelligence that drives revenue performance and customer outcomes.

What you’ll be doing day-to-day

- Design, build and maintain dashboards (e.g. Power BI dashboards) and reporting tools e.g. account management dashboards, on-net order performance by stage gate. This includes working with underlying datasets and queries, leveraging high‑level SQL capability to ensure accurate, timely and scalable reporting inputs and strong knowledge in PowerBI
- Produce regular reporting on sales funnel, conversion, activity levels and retention metrics for segments and leadership forums. Reporting may be supported by automation and data transformation using high‑level Python or scripting to improve efficiency and repeatability
- Extract, clean, and analyse large datasets from multiple sources to ensure data accuracy and identify meaningful trends, patterns, and insights. This activity relies on high‑level SQL and Python knowledge to efficiently extract, prepare and analyse data from systems
- Ensuring data reported is the source of truth and external definitions are aligned with Stakeholders across the business. Strong database and information systems principles coupled with technical skills in SQL and Power Query will be used to reconcile data, introduce automation and reduce errors. The use of AI will be considered favourably
- Analyse customer behaviour,



contract expiry profiles, pricing shifts, on-net/off-net migration to identify churn risk and growth opportunity. Advanced analysis may be supported by querying and joining large datasets in all forms, across evolving stacks.
- Monitor performance of retention offers and customer campaigns, measuring adoption, success rates and ROI
- Work closely with key stakeholders to align metrics, methodologies and reporting standards. This includes communicating analytical outputs derived from technical tools in a clear and accessible way for non‑technical stakeholders.

What you’ll bring to this role

- 5+ years in commercial analytics, sales operations or customer insights roles – Manipulating, translating and presenting data into actionable insights
- Proven experience in building dashboards and data models that support sales decision making
- Exposure to multiple systems, data structures and formats for ingestion.
- Experience working with and querying large datasets using any form of SQL + Power Query/BI. (Databricks, MSAS, TSQL)
- Experience with documentation and ticketing - Jira/Confluence.
- Exposure to telecommunications or ICT or subscription based B2B environments highly desirable
- Experience managing multiple data sources (CRM, billing, finance, network)
- Demonstrated ability to work across the business units and deliver under tight timeframes.

What We Offer Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Generous discounts to over 400 retailers.
- Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
- Study assistance programs to excel your personal growth,



learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business. We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.

With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.

About Us

As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.

Ready to take the next step?

If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!

We are a proud equal opportunity employer committed to providing a protected, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.

📌 Sales Reporting & Insights Analyst (Melbourne)
🏢 VOCUS
📍 Melbourne