About the Role

Next Level Elevators designs, sells and installs home lifts — helping people move through their homes safely, comfortably and independently. We're looking for a NSW Sales Support Coordinator to join our close-knit Rosebery team. This role combines front-of-house and inbound/digital enquiry handling with CRM sales administration, including sales closure, invoicing and production coordination, to deliver a seamless customer journey from first enquiry through to project handover.

What You'll Be Doing

- Act as the first point of contact for walk-in, phone and digital enquiries
- Qualify leads and log all mandatory information accurately in Simpro
- Monitor and process email and web form enquiries, and follow up aged leads
- Manage sales closure, invoicing and payment follow-up with the sales team
- Order and manage project drawings, approvals and revisions
- Coordinate sales handover to production and procurement teams
- Maintain accurate CRM and project records, and report on project status
- Conduct post-installation customer satisfaction surveys
- Support general front desk,



reception and office administration duties

What We're Looking For

- Previous experience in a front desk, admin or enquiries-based role
- 2-3 years experience in a sales or sales administration role
- Experience within construction, building services, home lifts or manufacturing highly regarded
- Strong written and verbal communication skills
- Confidence in customer interaction and objection handling
- Proficient in Microsoft Office and CRM platforms (Simpro experience desirable)
- Excellent attention to detail and strong organisational skills
- Confident using Excel to extract and report on data

Why Join Us

- Full-time, Monday to Friday, office-based role in Rosebery
- Market-competitive salary and professional development opportunities
- A supportive team culture that celebrates wins together
- Annual wellbeing allowance & birthday voucher

Think you're a great fit? We'd love to hear from you.

📌 Sales Support Coordinator (Sydney)
🏢 Next Level Elevators
📍 Sydney