Senior Advisor Customer Insights

- Ongoing, full time (35hp/w) opportunity
- Clerk Grade 9/10 - $133,348 to $146,945 base salary per annum plus superannuation and annual leave loading
- Bathurst location - flexible working arrangements may be available in line with the DCS Flexible Working Policy

About Spatial Services Spatial Services, a division of the Department of Customer Service is the key provider of spatial land information services in New South Wales. Spatial Services' integrated framework connects the people of NSW to a comprehensive package of land and property services including property information, surveying and mapping.

Spatial Services provides land information services to individuals, businesses, government agencies and non-profit organisations throughout NSW, Australia and internationally.

About the role

As the Senior Advisor Customer Insights, you will:

- Work within a multidisciplinary team to improve customer access to Spatial Services data, products and services.
- Deliver customer insights, analytics, reporting and project support to drive informed decision-making.
- Champion a customer-first approach to improve customer outcomes and experiences.
- Collaborate across the full product lifecycle, including development, release, maintenance and continuous improvement.
- Help deliver high-quality solutions that meet customer needs and enhance service delivery.
- Support stakeholder engagement activities and build strong relationships with customers, partners, community groups and industry stakeholders.
- Coordinate and deliver outreach initiatives, including events, workshops and communication campaigns.
- Promote Spatial Services programs, products and services to a broad range of audiences.




- Support best practice standards for the quality, management and delivery of spatial data.
- Identify and promote business development opportunities for Spatial Services products and services.
- Contribute to the successful delivery, adoption and ongoing enhancement of NSW POINT for Spatial Services customers.

The ideal candidate will have

- Excellent communication and customer relationship skills
- The ability to be flexible and adaptable to both a changing environment as well as priorities
- The ability to solve problems and collaborate with internal and external stakeholders
- Experience leading teams and delivering outcomes

Essential requirements

- Tertiary qualifications and/or professional/industry accreditation and/or relevant industry experience

How to apply Please click ‘Apply Online’ and submit your application with:

- A resume (max four pages) detailing relevant knowledge, skills and experience.
- A cover letter (max two pages) addressing how you meet the key accountabilities within the Role Description and the Job Advert.

For further details regarding this role, please contact the hiring manager, Shaun Bunyan, via [email protected]. Salary Grade 9/10, with the base salary for this role starting at $133,348 base plus superannuation

Click Here to access the Role Description .



For enquiries relating to recruitment please contact Amy Vierboom via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Thursday 24th September @ 9.59am

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our excellent state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Senior Advisor Customer Insights (Bathurst)
🏢 myCareer - NSW Government
📍 Bathurst