Job Description

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- Prestons Location
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- Supportive culture and career growth opportunities
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Customer Service Officer

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About the Client
n Our client is a rapidly growing market leader operating across the industrial, supply chain, and construction services sectors. Known for their energetic team culture and exceptional service standards, they are experiencing significant organic growth.
n On their behalf, we are seeking a highly motivated and driven Customer Service Officer to manage and expand their high-value, established client portfolio.
n About the Role
n This is a dynamic, dual-focused account management role. You will not be cold-calling to win new business. Instead, your primary focus is to farm, nurture, and organically grow existing client accounts.
n We are looking for someone with an appetite for success. Your main objective will be to work closely with established partners to understand their operational bottlenecks, cross-sell tailored service options, and coordinate the end-to-end sourcing and fulfilment of their project resource needs.
n Full, structured training on their specific service models will be provided.

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What You'll Be Doing Daily

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- Organic Account Growth: Partnering with existing clients to identify extra operational needs and pitching expanded service solutions to increase account value.
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- Relationship Management: Maintaining constant communication with key stakeholders (Operations Managers,



Site Supervisors) to ensure flawless service delivery.
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- End-to-End Coordination: Managing logistics, scheduling, and onboarding steps to successfully close out active client projects.
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What We Are Looking For

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- High Motivation & Drive: A self-starter attitude with a solid desire to hit KPIs, exceed performance metrics, and maximize commission potential.
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- Industry Knowledge: 1–2+ years of experience in account growth, customer success, logistics coordination, supply chain support, or construction-sector account management.
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- Relationship Focus: A natural ability to build deep rapport, establish trust, and uncover organic commercial opportunities within established networks.
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- Commercial Sharpness: Active listening skills to spot opportunities where the client can cross-sell or upsell their services.
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- Sharp Coordination: High organizational skills with the ability to switch gears quickly between client requests and administrative compliance.
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What's on Offer?

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- Strong Earning Potential: A competitive base salary paired with a highly rewarding commission structure tied directly to portfolio growth.
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- Career Fast-Track: Clear pathways to step into more senior or specialised areas.
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- Great Culture: Work within a supportive, high-energy environment that celebrates team wins.
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Must be Australian Citizen or Permanent Resident

📌 Customer Service Officer (New South Wales)
🏢 Tecside Group
📍 New South Wales