Company Description Optus Business Centre Melbourne West is a leading provider in the Telecommunications and ICT industry, supporting clients from small businesses to large enterprises. The team focuses on customer interaction and experience, delivering tailored solutions that align with each client’s needs and objectives. Clients benefit from comprehensive service packages, ongoing support, and dedicated Strategic Account Managers who manage upgrades and keep them informed about new technologies.

With deep market insight, strong operational knowledge, and clear geographic focus, the centre is well positioned to address a wide range of business communications requirements. A highly skilled team of Telecommunications and ICT professionals is assigned to clients based on best fit, ensuring professional, responsive, and high-quality service.

Role Description The Senior Sales Consultant will work on-site in Melbourne, VIC in a full time capacity, engaging directly with business customers to understand their Telecommunications and ICT needs. This role involves consulting with clients to design tailored solutions, preparing proposals, and presenting recommendations that drive business value and customer satisfaction.

The Senior Sales

Consultant will manage a sales pipeline, follow up on leads, conduct product and solution demonstrations, and support account managers with upgrades and renewals. Day-to-day responsibilities include building long-term client relationships,



coordinating with internal technical and support teams, and staying current with Optus offerings, market trends, and competitive products. The role also requires accurate reporting, achievement of sales targets, and contributing to continuous improvement in customer experience and sales processes.

Qualifications

- Candidates should possess strong Sales Consulting skills, including solution-based selling and experience working with business customers.
- Candidates should demonstrate a proven focus on Customer Satisfaction and Customer Service, with the ability to build trust and retain clients.
- Candidates should have excellent Communication skills, both verbal and written, for client meetings, proposal development, and presentations.
- Candidates should have solid Consulting capabilities, including needs analysis, problem solving, and recommending tailored Telecommunications and ICT solutions.
- Relevant experience in B2B telecommunications or ICT sales, preferably in a senior or account management role.
- Ability to work on-site, collaborate with cross-functional teams, and manage multiple client engagements simultaneously.
- Strong commercial acumen, including understanding of cost structures, contracts, and business case development.
- Desirable qualifications include a diploma or degree in business, sales, IT, or a related field, and familiarity with Optus products and services.

📌 Senior Sales Consultant (Melbourne)
🏢 Optus Business Centre- Melbourne West
📍 Melbourne