Job Type: Permanent - Full Time

Location: St Leonards, Sydney

Job Category: Property

We are Indara

As a leading owner and operator of shared digital infrastructure, Indara is the glue that makes all kinds of relationships work. Our crucial infrastructure enables over 90% of the Australian population to connect, bringing people together, and connecting them with the technology powering our world today: from smart phones to smart meters to AI and the Internet.

Join our #Remarkable team to deliver our Purpose to accelerate a digitised future for our communities.

#BeRemarkable at Indara

Your best work happens in an environment where you’re surrounded by people who encourage you to be your best self, that champions new ideas and embraces new technology.

At Indara, we're aligned by purpose, driven by innovation, and energised by what we'll do next – together.

We’ll Empower You To

#Beyou

#Bechallenged

#Becontinuouslygrowing

#Bepartofsomethingbigger

So Come, #BeRemarkable at Indara

Do you have outstanding communication and organisational skills? Reporting to the Team Leader, the role of the Senior Site Management Centre Advisor is to manage incoming cases and emails to the Site Management Centre (SMC) team regarding installation, maintenance, enhancement and repair activities of Indara owned and managed assets. Be a key point of escalation for SMC Coordinators for a range of maintenance and construction activities at Indara communication sites to ensure work is completed as per supplied specifications and standards of required quality.

Perform data collection, entry and quality control of the Site Management Data, and other site databases pertaining to the Site Management Centre (SMC).

Key Responsibilities Will Include

- Engage in case management and resolution for the SMC team
- Engage in inbox management
- Assist the Team Leader with roster for SMC team




- Assist team in response to in-coming phone calls relating to the national tower inventory activity
- Provide technical support to Indara Site Management Centre. Assist maintenance contractors with more complex maintenance requirements
- Assist in routine maintenance and repairs pertaining to both Indara owned and managed sites
- Manage and resolve site problems and program rectification works for both Indara assets and managed arrangements
- Maintain customer contact lists
- Assist in control payments of all contractual work as required and within agreed timeframes
- Maintain contact and track progress of work by contractors
- Maintain key register for all sites including site access and site hazard information for all owned and managed sites
- Develop and maintain internal and external relationships with key stakeholders

Desired Skills And Experience To be successful in this role you will:

- Excellent organisational skills
- Project Coordination or Case Management
- Strong Communication Skills - Excellent verbal and written communication skills with specific ability over the telephone
- Problem Solving
- Stakeholder Management
- Strong organisation and ability to prioritise
- Customer focused
- Excellent computer skills in the areas of word processing, databases, and spreadsheets, primarily with Microsoft Office's suite of applications.

Experience

- Project Coordination, Project Management with three plus years' experience in a related field of employment

- Fault management or Network Operations Centre management experience
- Contract management experience




- Experience in the Telecommunications industry
- Asset maintenance experience
- Understanding of technical fields and terminology

How we empower you to #BeRemarkable

- #BeYou –

- We create an environment where you are comfortable to be who you are as we know the best you is the one who feels like they belong.

We offer hybrid and flexible work solutions, birthday leave, health and financial wellbeing programs

- #BeChallenged –

- We provide the opportunity to work on complex and innovative work that creates an impact and promote internal career and secondment opportunities
- #BeContinuouslyGrowing –
- We are committed to providing you with the opportunity to be always learning – as part of your role, formal and informal training and development planning
- #BePartofSomethingBigger –
- Our Purpose means you’ll be working on projects that impact our communities – giving us all the chance to be part of something bigger

Equity and Diversity

Indara appreciates the inherent value in a diverse workforce. We aim to ensure that our workforce is free from discrimination and that all employees reach their full potential. We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle.

All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [email protected] .

Work Health Safety (WHS), Environment and Compliance

Comply with Indara’s WHS, setting and compliance commitments and directions as wet out in the relevant policies and procedures available on the intranet.

📌 Senior SMC Advisor (Sydney)
🏢 Indara
📍 Sydney