Senior Strata Manager

About the opportunity

Jetty Strata Management is seeking an experienced Senior Strata Manager to join our Coffs Harbour team. This is an autonomous, end-to-end portfolio management role for a proven strata professional who takes ownership, exercises sound judgement and builds lasting relationships with clients.

You will manage an allocated portfolio of strata and, where applicable, community title schemes, providing reliable governance, financial oversight, meeting administration, maintenance coordination, risk management and practical guidance.

At Jetty Strata Management, personal service matters. We are looking for someone who communicates clearly, remains accessible, explains complex matters in plain language and follows issues through to completion. As a senior member of the team, you will also be a trusted escalation point for clients and colleagues and help maintain high standards across the business.

Key responsibilities

In this role, you will:

- Independently manage an allocated portfolio in accordance with management agency agreements, delegated authority, owners corporation resolutions, legislation and company procedures
- Develop trusted and professional relationships with strata committees, owners, residents, building managers, contractors and professional advisers
- Provide accurate, practical and timely guidance while clearly distinguishing between the strata manager’s role and decisions reserved for the owners corporation
- Maintain control of priorities, statutory deadlines, follow-ups and unresolved matters, identifying emerging risks and escalating material issues when appropriate
- Prepare for and conduct annual general meetings, strata committee meetings and other meetings, including notices, agendas, motions, supporting papers and minutes
- Chair and facilitate meetings professionally, manage procedural issues and explain voting and governance requirements in clear, practical terms
- Coordinate and critically review administrative fund and capital works fund budgets, financial statements, levy positions and supporting financial information
- Monitor scheme cash flow, arrears, unpaid invoices, term deposits, reserve requirements and expenditure against approved budgets




- Coordinate common-property repairs, maintenance and capital works in accordance with valid instructions, approved budgets, procurement requirements and delegated authority
- Assist clients with insurance renewals, claims, valuations and risk-management requirements in conjunction with brokers, insurers and specialist advisers
- Manage by-law, dispute, compliance and governance matters impartially and identify when legal, engineering or other specialist advice is required
- Maintain accurate, timely and complete records within the company’s strata-management and electronic records systems
- Provide clear and respectful direction to allocated assistants and administrative staff, including appropriate priorities, context, deadlines and quality expectations
- Support and mentor less-experienced team members and contribute to consistent, high-quality service across the business

About you

This is a senior appointment. We are seeking someone with substantial recent experience, demonstrated professional maturity and a genuine interest in making a long-term contribution to Jetty Strata Management. To be considered, you will have:
- As a minimum, a current NSW Class 2 strata managing agent licence
- At least five years’ recent end-to-end strata portfolio management experience, including independent responsibility for meetings, budgets, repairs, compliance, disputes and client relationships
- A demonstrated history of sustained performance, reliability and meaningful tenure in previous roles
- Experience managing complex, sensitive or high-risk strata matters
- Sound judgement and the ability to determine when specialist advice or senior escalation is required
- Strong working knowledge of applicable NSW strata, community land, property and stock agency, privacy, work health and safety,



consumer and related regulatory requirements
- Highly developed written communication, meeting, negotiation, conflict-management, analytical and organisational skills
- The ability to interpret financial statements, prepare and explain budgets, monitor arrears and identify financial or governance concerns
- Strong digital capability and disciplined use of strata-management software, Microsoft 365 and electronic records systems
- A current driver licence and the capacity to attend properties and meetings within the service area as reasonably required
- Evidence of current continuing career development and a satisfactory licence, professional conduct and reference history

A current NSW Class 1 strata managing agent licence would be highly regarded and warmly welcomed. Experience managing complex or larger portfolios, mentoring other strata managers, overseeing significant capital works projects or transitioning inherited portfolios would also be advantageous.

Why join Jetty Strata Management?

This role offers:
- Genuine autonomy and ownership of your portfolio
- Administrative support to help you focus on effective portfolio and client management
- The opportunity to contribute at a senior level and help shape service standards
- A business that values clear communication, accountability and personal service
- The opportunity to build trusted, long-term relationships within the Coffs Harbour community
- A stable, long-term career opportunity for the right person

About Jetty Strata Management

Jetty Strata Management is a Coffs Harbour-based strata management business committed to effective management and outstanding personal service. We aim to be accessible, practical and accountable—helping owners corporations and strata committees understand their options, make informed decisions and see matters through to completion.

If you are an experienced strata professional who values autonomy, accountability and long-term client relationships, we would be delighted to hear from you.

Please submit your résumé and a brief covering letter outlining your strata-management experience and what interests you about joining Jetty Strata Management.

📌 Senior Strata Manager (Coffs Harbour)
🏢 Jetty Strata Management
📍 Coffs Harbour