Build Your Career with One of Australia’s Fastest Growing Automotive Brands

Are you passionate about delivering exceptional customer service and building strong relationships with customers? Chery Melbourne City is looking for an enthusiastic and customer-focused Service Advisor to join our growing Aftersales team.

Whether you have previous experience in the automotive industry or come from a solid customer service, hospitality, retail, or administration background, we are looking for someone with the right attitude, communication skills, and commitment to delivering an outstanding customer experience.

Why Join Chery Melbourne City?

- Join one of Melbourne's newest and fastest-growing automotive dealerships
- Ongoing training, mentoring, and support
- Friendly and supportive team environment
- Family-owned dealership group with strong values
- Genuine career progression opportunities within the business
- Work with one of Australia's fastest-growing automotive brands

The Opportunity

As a Service Advisor, you will be the key link between our customers and our Service Department. You will play an important role in ensuring every customer receives a professional, efficient, and positive experience from the moment they book their vehicle in through to collection.

Key Responsibilities

- Greet and assist customers when they arrive for their scheduled service or repair
- Understand customer concerns and accurately communicate vehicle requirements to the workshop
- Prepare service bookings, repair orders, and customer documentation
- Provide customers with clear updates throughout the service process




- Communicate recommended repairs and additional work in a professional and transparent manner
- Liaise closely with Technicians, the Workshop Foreman, Parts Department, and Service Manager
- Maintain accurate customer and vehicle records
- Follow up outstanding work and ensure customers are kept informed
- Deliver exceptional customer service and build strong, long-term customer relationships
- Assist with maintaining high customer satisfaction and dealership service standards

About You

- Previous Service Advisor or automotive experience is advantageous but not essential
- Robust customer service and communication skills
- Excellent organisational and time-management abilities
- Ability to work in a fast-paced environment
- Professional presentation and a customer-focused attitude
- Solid attention to detail
- Ability to work effectively both independently and as part of a team
- A positive attitude and willingness to learn
- Current Victorian Driver's Licence

What Success Looks Like

You enjoy working with people, are highly organised, and take pride in providing exceptional customer service. You can communicate clearly, manage multiple tasks at once, and remain calm and professional in a busy environment. Most importantly, you are someone who enjoys building relationships and ensuring every customer leaves with a positive experience.

If you're ready to take the next step in your career and join one of Melbourne's newest and most exciting automotive dealerships, we would love to hear from you.

Apply now and become part of the Chery Melbourne City success story.

📌 Service Advisor - Multi Franchise Dealership (Port Melbourne)
🏢 Chery Melbourne City
📍 Port Melbourne