About the role

Based in West End, this is a full-time role working closely with our National Service team to help coordinate technicians, customers and the day-to-day administration of a busy national service operation. This is a varied and quick-moving role where communication, organisation and teamwork are just as important as previous service industry experience.

Key responsibilities

- Managing and prioritising incoming service requests from clients
- Coordinating technicians, jobs and workflow across the national service team
- Supporting the National Operations Manager and wider service team with day-to-day scheduling and administration
- Providing timely updates and progress reports to clients
- Maintaining and capturing documentation of all service activities
- Collaborating with other departments to ensure seamless customer service

About you

- Excellent communication and interpersonal skills, with the confidence to deal with customers, technicians and colleagues at all levels
- A genuine team-oriented approach and the ability to build positive working relationships




- Strong organisational and time management abilities
- The ability to manage competing priorities in a busy and changing environment
- Highly proficient in Microsoft Office and comfortable learning and using business systems
- A keen eye for detail and a problem-solving mindset
- Previous experience in service coordination, administration, scheduling, customer service or account management would be highly regarded
- Experience with Simpro or within the trade services, HVAC or construction industries would be an advantage, but is not essential

About us Fusion Modulair is an innovating HVAC contractor, installing & servicing our unique patented air conditioning systems for some of Australia and the world's largest and most respected brands. We are a growing business with a strong focus on delivering exceptional customer service, quality, safety, and innovation.

Benefits

Competitive remuneration, opportunities for career development, and a range of employee advantages.

📌 Service Co-Ordinator (West End)
🏢 Fusion Modulair
📍 West End