Job Role: ServiceNow Discovery and Service Mapping SME

Job Type: Contract

Location: Melbourne

Mandatory Skills

- ServiceNow ITOM
- Discovery (including Cloud Discovery) – Must have
- Service Mapping (Tag-based Service Mapping)- Must Have
- Event Management
- CMDB implementation, governance, and maintenance
- Common Service Data Model (CSDM)
- Strong stakeholder management and communication skills
- Hands-on experience in implementing and supporting ServiceNow ITOM solutions

Good to Have

- Vulnerability Response (VR)
- ServiceNow Security Operations experience

Certifications

- ServiceNow Certified System Administrator (CSA) – Mandatory
- Certified Implementation Specialist (CIS) – Preferred

Candidate Profile The ideal candidate should have:





- Solid hands-on experience in ServiceNow ITOM implementation and support
- Expertise in CMDB health, governance, and CSDM adoption
- Experience with Discovery, Service Mapping, and Event Management
- Ability to engage effectively with both business and technical stakeholders
- Proven track record of delivering high-quality outcomes in enterprise ServiceNow environments

Please share relevant profiles along with:
- Updated CV
- Certification details
- Total ServiceNow experience
- Relevant ITOM experience
- Current location
- Availability / Notice period
- Expected rate

Pay: From $700.00 per day Work Location: Hybrid remote in Melbourne VIC

📌 ServiceNow ITOM SME (Melbourne)
🏢 Duxxel
📍 Melbourne