Description de l'entreprise :

Keolis, leader mondial de la mobilité partagée, facilite le quotidien de millions de voyageurs avec des réseaux de transport sûrs et accessibles. Conscients des enjeux climatiques, nous déployons des solutions de mobilité durables pour réduire notre empreinte carbone. Nous offrons également un environnement de travail où chacun peut s'épanouir, contribuer à la transformation du secteur des transports et faire la différence chaque jour. #C'est notre façon d'avancer

Description du poste :

What are the team's main challenges? * Securing and exploiting operational data (punctuality, regularity, load, incidents) across several modes (bus, tram, ferry) to manage contractual performance with TfNSW. * Building robust dashboards and KPIs from heterogeneous data systems (GPS/AVL, schedules, customer complaints). * Identifying continuous improvement levers (congestion hotspots, service regularity, service delivery rate) in a context of contract renewal and public scrutiny of operator performance. * Professionalising a Performance & Continuous Improvement function that is still relatively new within the company. Team description and member roles : * Operations Director (Ops Director): oversees day-to-day bus/tram/ferry operations, manages driving staff and depots. * Performance Manager: leads the performance and continuous improvement approach, acts as the interface with TfNSW on contractual KPIs. * Support teams: service planning,



quality control, customer relations. * The VIE will work directly with these managers to turn raw data into actionable analyses.

Description du profil :

Profile sought : Criteria Recommendation Degree Master's level (engineering school, business school or university master's) with a specialisation in data/analytics, statistics, transport engineering or information systems English level Fluent (minimum C1) — work environment 100% English-speaking Desired experience Initial experience in data analysis, business intelligence or continuous improvement — internships, apprenticeships, or first job(s) for candidates who already have skilled experience (as the VIE can be held up to age 28, experience beyond internships is welcome); an interest in the transport/mobility sector is a plus but not mandatory Technical skills SQL, advanced Excel, Power BI or equivalent; basic knowledge of Python/R appreciated; ability to structure and secure data from multiple sources Tools/software used in the role SQL, Python, Power BI, advanced Excel Other information Autonomy, strong analytical rigor, good interpersonal skills to work with field operations teams (drivers, depot managers); ability to make data results accessible to non-technical audiences

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Application deadline

As long as the job is online

Study level

Master level or equivalent

Job Category

Production & Operations

📌 VIE - Data Analyst (Operations / Performance & Continuous Improvement) F/H (Newcastle)
🏢 Recognized
📍 Newcastle