About the role:
This role primarily provides in office and remote level 2 technical support, incident management and request fulfilment in one or more technology domains to ensure defined enterprise service levels are met. The technical domains include End User Computing; Servers and Networks and Unified Communications.
Your key responsibilities include: * Provide operational support (on-site and remote) to Queensland Health sites as required. * Configure/install/monitor/support/manage the ICT environments by applying high level technical expertise. * Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained. * Develop, maintain and work within procedures for the maintenance and support of one or more technical domains see Appendix 1. * Provide excellent customer service by applying effective organisational and communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions. * Meet enterprise service levels by applying eHealth incident management processes. * Ability to supervise staff in the delivery of high quality ICT support by ensuring standards and procedures are adhered to. Role fit:
You will bring strong technical expertise in the management, configuration, monitoring and support of ICT environments, delivering high-quality services in a complex, customer-focused setting. With proven experience managing workloads,



prioritising tasks and resolving ICT issues within agreed service levels, you will effectively support business and operational outcomes. Your strong organisational, problem-solving and communication skills will enable you to coordinate multiple priorities, develop technical documentation and build positive relationships across teams. You will also contribute to team capability through collaboration and mentoring, demonstrate a commitment to continuous learning, and quickly develop proficiency in ServiceNow, ITIL processes and emerging technologies relevant to eHealth Queensland. Why work for us: * Career training and development * Flexible work opportunities * Generous leave entitlements, including leave loading * Employee wellbeing programs Our commitment to equity, diversity and inclusion At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. Ready to apply?
For further information on how to apply please review the attached Role Description.

📌 Senior Technology Officer (Toowoomba Regional)
🏢 Queensland Government
📍 Toowoomba Regional