STORE MANAGER - BYRON BAY In this role, you will be responsible for leading all retail operations at the Byron Bay store location, including managing and developing your team, driving sales performance, ensuring consistent customer service excellence, maintaining operational standards, and achieving store targets while reporting directly to State Store Manager.

RESPONSIBILITIES

Team Leadership and Staff Management

- Recruit, hire, and develop a high-performing team of sales associates for the Byron location
- Provide ongoing coaching, mentoring, and performance feedback to all staff
- Monitor employee performance and conduct regular progress reviews to improve productivity
- Oversee staff scheduling to meet operational needs and ensure optimal coverage during peak hours
- Address employee concerns and resolve internal conflicts effectively
- Foster a positive and productive work environment that supports team engagement and retention
- Ensure staff are trained on product knowledge, customer service standards, and company policies

Operations and Sales

- Monitor and analyse sales performance to identify trends and implement strategies to maximize sales and meet targets
- Set sales targets and regularly review progress against goals with your team
- Manage inventory levels including receiving deliveries, checking stock, and identifying potential stock issues
- Perform regular stock takes and coordinate with head office for stock orders via Cin7
- Oversee visual merchandising to ensure product displays are appealing and aligned with company standards
- Report any damages, wear or tear, and merchandising concerns to head office




- Ensure compliance with cash handling procedures and loss prevention protocols
- Monitor cash flow and deposits from the POS till, including weekly deposit of cash takings
- Maintain detailed knowledge of products and continually advance product expertise across the team
- Maintain a clean, organized, and well-maintained store environment

Customer Service and Relationships

- Lead by example in providing exceptional customer service to resolve enquiries, handle complaints, and build customer loyalty
- Address customer feedback and implement improvements where necessary
- Report all store feedback and customer insights to head office
- Share popular feedback from customers regarding design and product to support head office decision making
- Develop good relationships with customers and maintain accurate customer records

Reporting and Analysis

- Generate daily reports in Asana, providing comprehensive information to head office to improve operations
- Track and report key performance indicators (KPIs) and metrics to support data-driven decision making
- Provide weekly summaries of sales performance, inventory status, and operational challenges
- Escalate any compliance, safety,



or operational issues to head office promptly

Store Initiatives and Events

- Participate in store-wide promotional initiatives and special events
- Coordinate with head office on marketing and promotional activities for the Byron location
- Manage implementation of Google Reviews portal or feedback mechanisms to collect customer insights
- Maintain and update the retail brand book for store reference and team training

Other Duties

- Maintain a clean and organised store
- Weekly deposit of cash takings and monitor cashflow

REQUIRED SKILLS AND QUALIFICATIONS

- Proven experience in retail management at store level
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Analytical and problem-solving abilities
- Financial acumen including budget and cash flow management
- Strong understanding of retail operations and best practices
- Proficiency in retail management systems: Cin7, Asana, and Shopify
- Proficiency in Microsoft Office Suite
- Ability to work flexible hours, including weekends and holidays

CULTURAL FIT

- Solid leadership with the ability to inspire and motivate your team
- Commercial and sales-minded approach to driving store performance
- Detail-oriented with exceptional organizational and time management skills
- Excellent customer service skills and genuine rapport-building ability
- Positive, self-driven attitude with strong work ethic
- Ability to manage multiple priorities and adapt to changing circumstances
- Commitment to maintaining company standards and policies

📌 Store Manager (Byron Bay)
🏢 Deiji Studios
📍 Byron Bay