Early Settler has been helping Australians and Recent Zealanders create homes they love since 1985. With more than 65 stores across both countries, we’re known for stylish, affordable and built-to-last furniture and homewares.

We’re looking for a Store Support & Communications Manager who can connect the dots between our Support Office and our stores across Australia and New Zealand - making sure our teams have the right information, the right support and the right tools to get things done.

Every day, our Store and Regional Leaders are balancing customers, people, sales and the realities of running a busy retail network. Your role will be to make their job easier.

You'll help ensure that when something lands in a store, it is clear, relevant, achievable and ready to execute. You'll have the opportunity to influence how we communicate, how we work and ultimately how effectively our entire ANZ retail network operates.

What will you be doing?

You’ll be the central gateway for store-facing communication and operational support, helping create a more connected, organised and store-first retail network.

You’ll

- Own our ANZ store communications strategy, ensuring messages to stores are clear, practical, well-timed and action-focused.
- Manage the Retail communication and operational calendars, helping stores navigate campaigns, promotions, system changes, stock activity and key trading periods.
- Lead the Store Support function, making sure enquiries are triaged, resolved and followed through.
- Coordinate cross-functional activity across Marketing, Merchandise, Visual Merchandising, Supply Chain, Technology, People & Culture, Finance and Property.
- Make sure stores are ready for change - from new processes and systems to projects, campaigns, refurbishments and new store activity.
- Turn complex information into simple, practical processes, guides and resources that stores can actually use.
- Look for opportunities to remove duplication,



simplify processes and reduce unnecessary administration.
- Use data, store feedback and your own observations to identify what isn't working - and then help make it better.
- Represent the store perspective across Support Office and champion a genuinely store-first way of working.

Who are we looking for? We're looking for someone who is organised, commercially minded, confident and practical - someone who can move comfortably between big-picture planning and getting into the detail to make things happen.

You'll bring

- Experience in Retail Operations, Store Support, Retail Communications or a similar multi-site retail environment.
- Strong digital capability, including demonstrated experience and expertise with Sharepoint, Microsoft Planner is essential
- A strong understanding of store operations and the realities of frontline retail.
- Exceptional written communication and editing skills, with the ability to turn complex information into clear actions.
- Strong stakeholder management and influencing skills.
- Excellent organisation and the ability to manage multiple priorities and deadlines.
- Experience coordinating projects, business change or cross-functional activity.
- A solutions-focused mindset and the confidence to challenge things that create unnecessary work for stores.
- Commercial and analytical thinking, with the ability to identify trends, issues and opportunities for improvement.

Experience with stationery, consumables, suppliers or operational budgets will be highly regarded, but it's your store-first mindset, communication capability and ability to make things happen that will really set you apart. If you’re someone who loves making things clearer, smarter and easier - who enjoys connecting people, solving problems and improving the way a business works - we’d love to hear from you.

Ready to make an impact? Then Apply Now!

* Applicants must be a AU citizen, resident, or have already secured the right to work in Australia and therefore hold a valid visa.

📌 Store Support & Communications Manager (Keysborough)
🏢 Early Settler
📍 Keysborough