Strategic Account Delivery Manager

Make an impact where customers and operations come together

At Strait Link, we do more than move freight. Every day, we connect Tasmania with mainland Australia, helping keep businesses moving and communities supplied.

And behind every delivery are teams working together to make it happen.

We’re looking for a Strategic Account Delivery Manager to help us take the way we work with our key customers to the next level.

This is a role for someone who likes to make things happen. Someone who can build strong relationships, get to the heart of a problem and bring the right people together to find a better way forward.

Reporting to our GM Logistics, you’ll work across our customers, operations and commercial teams to improve performance, lead key initiatives and turn insights into action. You’ll also lead our strategic account operational teams and Customer Service function, including claims and pallet management.

It’s a broad role with plenty of variety – and plenty of opportunity to make your mark.

What you’ll be doing

No two days will look quite the same, but you’ll spend your time:

· Lead strategic customer initiatives that support retention, growth and customer satisfaction

· Manage cross-functional projects from planning through to implementation

· Lead and develop customer-facing teams

· Build strong, trusted relationships with strategic customers and internal stakeholders

· Identify opportunities to improve service, efficiency, productivity and commercial outcomes

· Monitor customer, operational and financial performance against key measures

· Use data and customer insights to identify risks, opportunities and areas for improvement

· Support strategic account tenders and customer business reviews





· Drive a culture of continuous improvement and accountability

What you’ll bring

We’re looking for someone with demonstrated experience in:

· Leading customer-facing teams and strategic customer relationships

· Project management, business improvement or transformation

· Stakeholder engagement and delivering measurable outcomes

· Data analysis, commercial decision-making and continuous improvement

· Building relationships and influencing across multiple areas of a business

Experience in transport, logistics or supply chain will be highly regarded, but it’s not essential.

A relevant Bachelor's degree and unrestricted Australian driver's licence are required. Lean, Six Sigma or project management qualifications will be viewed favourably.

Location & Travel The role can be based in Launceston, Hobart, Burnie or Melbourne, with Launceston preferred.

Regular intrastate and interstate travel is a requirement of this role, so applicants must be comfortable travelling between Strait Link sites and customer locations as required.

Company Description

Strait Link has a proud history of being a vital link between Victoria and Tasmania, providing daily sea freight services between Port of Melbourne in Victoria and the Port Burnie in Tasmania. We contribute to the Australian economy by being a key part of the supply chain between Tasmania and the Australian mainland, connecting local Australian customers to markets across the world.





Everyday our people, on vessels, at our ports and in our offices play a vital role in connecting local Australian customers to markets across the world.

As an employer of Australian seafarers, we take pride in developing the next generation of seafarers and are always on the lookout for talented people to join our inclusive, local community minded and enterprising workforce.

An inclusive workplace, works for everyone:

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply.

Strait

Link acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia.

Company Values

Our values Care, Trust, Connected are the foundation of everything we do here at Strait Link. They underpin how we go about performing our roles and activities every day when we are at work and representing the Strait Link business

Why Strait Link?

This is more than an account management role. You’ll have the chance to influence how we deliver for some of our most important customers, lead meaningful business improvements and make a visible impact across Strait Link.

If you’re a strategic, commercially focused leader who enjoys bringing people together, solving problems and delivering better outcomes, we’d love to hear from you.

Only shortlisted candidates will be contacted. We thank all applicants for their interest in joining Strait Link.

📌 Strategic Account Delivery Manager (Melbourne)
🏢 Strait Link
📍 Melbourne