The Servicing Support Officer plays a critical role in delivering “Best in Class” customer service by ensuring accurate, efficient, and timely execution of servicing activities. This role supports Customer Operations through the management of customer and third-party enquiries, Novated Servicing, and Consumer Credit Reporting—including handling disputes, investigations, corrections, and rejections.

To support operational flexibility, the Specialist may also provide cross‑team assistance within other teams reporting into the Operations Manager - Customer Service, during periods of increased demand, project activity, or elevated volumes. This ensures consistent service delivery, balanced workloads across teams, and the ability to deploy resources where they are most needed.

The Specialist also contributes to the integrity of reporting provided to both internal and external stakeholders, ensuring transparency and accountability across all support service functions.

The Role

- Provide operational support to Novated Servicing, ensuring continuity of service and efficient management of stakeholder enquiries

- Answer phone queries and respond to email requests from Salary Packagers (packagers), Brokers or internal Business Development Managers (BDMs)

- Provide payout quotes

- Process de-novation requests and issue relevant documentation to packagers and individuals who will now deal with Pepper directly

- Process re-novation requests and issue relevant documentation to packagers

- Process monthly invoices from packagers and respond to payment queries

- Reconcile novated account closures

- Process PPSR removals

- Provide remediation support if required





- These interactions must be handled within the relevant legal and regulatory frameworks, ensuring best-in-class service delivery

About you Our values guide how we work, make decisions and support each other.

Can Do: We look for better ways of doing things and work together to deliver great outcomes.

Balanced: We set our customers up for success, crafting win-win outcomes that are both human and profitable.

Real: We keep it honest and respect everyone, building genuine connections.

Our Perks

We know that great work happens when people feel supported. That's why we offer benefits that help you grow your career, recognise your contribution and support your wellbeing, whatever stage of life you're in. Here's a snapshot of what you'll find at Pepper:

- Development: a full suite of development opportunities and a excellent team to learn from
- Recognition: Celebrate efforts with our Spice Reward and Recognition Program and diversity through our DE&I; initiatives
- Flexibility: Embrace our hybrid working model, flexible parental leave policies and purchased leave options
- Health and Wealth: Free gym membership, discounted health insurance policies, novated leasing and staff loan rates to manage your mind, body and wallet!
- Referral Bonus: Earn $2000 for referring great people.

If this role sounds like it’s for you and you have experience in tackling some of the day-to-day tasks, we want to hear from you. For more information on Pepper visit www.peppermoney.com.au.

At Pepper, we're proud of the inclusive and diverse workplace we've built over the past 26 years. Creating a culture where people feel respected, supported and able to be themselves is part of who we are. It's reflected in our values, our people practices, and the way we work together every day.

📌 Support Services Specialist (Parramatta)
🏢 Pepper Money
📍 Parramatta