Job Description

Branch Manager

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Full Time

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Location: Perth, WA, AU

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Key Position Expectations

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Customer Growth and Relationships

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- Own the branch customer experience and act as the senior escalation point for service issues.
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- Build strong relationships with customers, suppliers, overseas offices and agent partners.
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- Work with Commercial to protect existing revenue, develop new opportunities and exceed growth targets.
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- Ensure major accounts have clear account management and customer service ownership.
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- Maintain a credible, current sales pipeline in Dynamics and convert opportunities into profitable business.
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Operational Leadership

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- Lead day-to-day branch operations and hold department managers accountable for service, productivity and results.
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- Ensure import, export, customs, transport and warehouse activities are timely, compliant and cost-effective.
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- Set, monitor and improve local and global operational performance measures.
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- Provide the tools, equipment, capacity and skills required for secure, efficient and quality-focused delivery.
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- Resolve non-conformance quickly and drive practical continuous improvement.
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Financial Performance

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- Own the branch profit and loss result and exceed monthly budget targets.
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- Control operating costs, resources and revenue allocation with strong financial discipline.
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- Review and act on revenue, gross profit, work in progress, accrued cost, pipeline, debtor and key performance reports.
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- Ensure strong debtor governance and decisive action on overdue or problem accounts.
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- Translate financial results into clear actions for department managers and senior leadership.
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People Leadership

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- Lead, coach and empower direct reports while setting the standard for the entire branch.
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- Build a culture of accountability,



collaboration, high performance and respectful challenge.
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- Manage workforce planning, recruitment, employee relations, performance, development, retention and succession with Human Resources support.
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- Address conduct, capability and morale issues early, fairly and consistently.
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Compliance, Systems and Governance

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- Ensure full compliance with the DSV Operational Blueprint, standard operating procedures, policies and delegated authorities.
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- Maintain current knowledge of customs, freight forwarding, licensing, certification and other regulatory requirements.
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- Drive disciplined use and accurate data in CargoWise One, Dynamics and other company systems.
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- Ensure customer, operational and financial records are complete, current and audit-ready.
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- Act promptly on audit findings, control gaps and operational risks.
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Key Criteria

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- Proven leadership experience in international freight forwarding, logistics or supply chain operations, with at least five years of relevant experience.
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- Strong Western Australian freight market knowledge and established customer and supplier networks.
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- Commercial capability across business development, customer management, budgets and profit delivery.
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- Demonstrated success leading people, improving performance and managing change.
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- Strong knowledge of international trade, customs, compliance and operational controls.
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- Confident use of logistics, customer and business systems; CargoWise One experience is highly regarded.
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- Clear communication, sound judgement, resilience and the ability to build trust across diverse stakeholders.
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Why DSV?

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Working at DSV means playing in a different league.

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As a global leader in transport and logistics, we have been on an extraordinary journey of growth.

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Let's grow together as we continue to innovate, digitalise and build on our achievements.

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With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals.

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We know that the best way to achieve this is by bringing in recent talent, fresh perspectives and ambitious individuals like you.

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At DSV, performance is in our DNA.

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We don't just work - we aim to shape the future of logistics.

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This ambition fuels a dynamic workplace built on collaboration with world-class team players, accountability and action.

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We value inclusivity, embrace different cultures and respect the dignity and rights of every individual.

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If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

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Start here. Go anywhere.

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We welcome everyone

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At DSV, we believe diversity gives us a competitive edge and as such we value the diverse backgrounds and experiences that people bring to our business.

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We welcome everyone from all walks of life including First Nations Peoples, Veterans, and people of all ages, genders, and abilities. Everyone should feel welcome here.

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We're all about hiring the best talent. We want a team that's as diverse and dynamic as our communities.

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Visit dsv.com

📌 Branch Manager at DSV (Perth)
🏢 Dsv
📍 Perth