About the role

You will provide day-to-day technical and product support by telephone, email and screen sharing. You will investigate and diagnose issues, guide customers through solutions, and ensure support requests are managed efficiently. You will work across software products for both saleyards and livestock producers, supporting our current on-premises systems in networked environments, and the future roll-out of next generation cloud applications.

You will also help customers connect hardware including RFID readers, weigh scales and other devices used in the production, care and sale of livestock.

Key responsibilities

- Responding to customer support requests in a timely and knowledgeable manner.
- Investigating and resolving software, network and hardware-related issues.




- Providing Level 2 technical support across our software platforms.
- Installing, configuring and updating software on customer networks.
- Escalating complex issues to the development team or management when required.
- Documenting solutions and maintaining internal knowledge base content.
- Assisting with the testing of new features and product updates.
- Identifying recurring issues and opportunities to improve systems and processes.
- Advocating for customers by helping translate their operational needs into transparent, actionable requirements.
- Participating in an after-hours on-call roster.

📌 Technical Customer Support Officer (Armidale)
🏢 Outcross Systems
📍 Armidale