As Key Account Manager – QLD, you will be responsible for managing and growing a significant customer portfolio of more than 120 accounts and over $30M in revenue. You will build trusted relationships with customers, understand their supply chain needs and partner across the business to deliver reusable, effective and customer-led solutions that support Viscount’s circularity and sustainability ambitions.
Your key responsibilities will be to:
- Lead the retention, development and growth of key Queensland accounts across Viscount’s pooling and manufacturing portfolio.
- Build trusted, long-term customer partnerships that position Viscount as a preferred provider of reusable supply chain solutions.
- Identify, develop and convert recent business opportunities with existing and prospective customers.
- Manage account budgets, forecasts and commercial performance, including risks, opportunities and growth priorities.
- Support disciplined pricing strategies and commercial outcomes aligned to business objectives.
- Partner closely with Operations, Customer Service,
Quality, Production and Engineering to support demand planning, supply continuity and service excellence.
- Use market, customer and competitor insights to inform account planning and strengthen Viscount’s position in the Queensland market.
Your skills and experience
To be successful in this role, you’ll have:
- Strong customer focus and relationship management skills
- Commercial acumen with the ability to identify growth opportunities
- Strong stakeholder engagement and influencing skills across all levels
- Experience managing strategic customer accounts in a fast-paced environment
- Excellent negotiation, problem-solving and decision-making capabilities
- Experience within supply chain, manufacturing, reusable packaging, pooling or fresh food industries (preferred)
- Proficiency in Microsoft Office, CRM systems (Salesforce) and reporting tools
- Strong communication skills with confidence engaging senior customer stakeholders