- Maximise recovery outcomes by proactively managing an allocated caseload of recovery claims.
- Initiate proactive outbound calls/contact to customers and third parties to investigate and progress recovery claims including negotiating favourable settlements.
- Identify and assess first-line risks, including vulnerabilities and potential financial hardship, within recovery claims.
- Provide exceptional service to customers and third parties, effectively managing inbound queries related to recovery claims.
- Accurately identify and determine the most appropriate resolution path for each recovery claim.
EXPERIENCE
Secondary Hiring Leader - - Jamie Troy Derooy
- Customer service experience
- Debt recovery experience
- Well grounded negotiation skills
- Strong understanding of liability and Australian road rules.
- Motor claims insurance experience
- Good understanding of the legislative, regulatory and compliance obligations.
- Positive understanding of the litigation process including quantum and state requirements.
SKILLS
- Excellent verbal and written communication skills
- Persistence and resilience in challenging conversations
- Share a passion for achieving results in a Fast paced target driven environment
- Willingness to learn and take feedback for continuous growth
- Thrives in a collaborative team environment
- Strong attention to detail
- Adaptable to changes in processes and environment
- Ability to prioritise tasks effectively and manage multiple responsibilities concurrently
📌 Senior Claims Consultant (North Lakes)
🏢 Auto & General
📍 North Lakes
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