About us

Care I Wish is a registered NDIS Service provider that specializes in Supported Independent Living. As part of our commitment to client led and client centred care, we work closely with participants and families to ensure we find the right support model that works for them.

About the role

As a NDIS Service Delivery Manager - SIL, you will be responsible for supporting a small team of Support Team Leaders to provide care and attendant services to complex care participants living in SIL Homes. You will be responsible for end-to-end case management relating to each participant living within the SIL portfolio, conducting regular SIL Home visits and audits to ensure safe systems of work, and being available for external stakeholders, families and care teams to ensure continuity of quality services, better service outcomes and client satisfaction.

Key responsibilities

- Support a small team of Support Team Leaders to provide care and attendant services to complex care participants living in SIL Homes

- Conduct end-to-end case management relating to each participant living within the SIL portfolio

- Conduct regular SIL Home visits and audits to ensure safe systems of work in all SIL houses

- Be available for external stakeholders, families and care teams to ensure continuity of quality services, better service outcomes and client satisfaction

- Coordinate all appropriate documentation annually (or as required) to ensure compliant services across the SIL client portfolio (Service Agreements, Risk assessments, In-home safety checks, Care plans etc)

- Identify areas of improvement and embed change initiatives





- Develop human resource capability and ensure safe delivery of NDIS client services through implementation of care models and frameworks

- Utilise appropriate government portals and pathways to report on restrictive practices, chemical restraints and behaviours or incidents within the expected timeframe

About you

- Tertiary qualification in related field/disability or significant skills, knowledge, and experience

- Demonstrated experience in aged care/disability/community care

- Comprehensive knowledge and understanding of NDIS, disability sector, current reforms, relevant legislation, funding and policy protocols, standards, and processes

- Experience in managing diverse teams and demonstrated leadership skills in managing an operational team in disability sector to deliver service excellence

- Highly developed negotiation, problem solving and analytical skills, including solid interpersonal, verbal, and written communications skills and experience working collaboratively with internal and external stakeholders

- Current National Police Clearance (Required)

- NDIS workers screening check (Required)

- Legal right to work in Australia (Required)

- Working with people with developmental disabilities: 2 years (Required)

- Proven track record of Service Delivery in the NDIS sector: 2 years (Required)

Benefits

- Travel reimbursement

- Work from home

- Professional work environment in an organisation that genuinely cares, values dedication and performance

- Opportunity for career development and learning

- Positive work-life balance

📌 Service Delivery Manager (Scoresby)
🏢 Care I Wish
📍 Scoresby