- Lead the ANZ Parts & Service team & Drive aftermarket growth and customer support
- Salary on offer up to $200k + Super
- Located in Western Sydney

Lead a high-impact Australia and New Zealand (ANZ) Parts and Service operation, develop a capable technical team and drive exceptional customer, operational and commercial outcomes across a premium heavy-equipment portfolio.

Our client is an established international manufacturer and supplier of premium heavy capital equipment.
With a strong reputation for engineering quality, innovation and customer support, they are seeking an experienced Operations Manager – Parts & Service to lead their ANZ product support function.

This is an opportunity to take ownership of a strategically important operation spanning spare parts, technical service, aftermarket growth, warranty, training and customer support. You will lead a capable team, solve complex equipment and service challenges, strengthen distributor capability and build trusted relationships with customers throughout Australia and New Zealand.
Combining technical credibility with strong people leadership and commercial judgement, you will drive improvements in safety, service quality, inventory performance, warranty outcomes, customer experience and aftermarket revenue.

The Role
Reporting to the General Manager Australia and New Zealand, you will be responsible for the operational and commercial performance of the Parts and Service Departments across ANZ.
You will act as a key escalation point for complex technical and customer matters, while ensuring the business delivers responsive, high-quality support to distributors, key accounts and end-user customers. This role offers a balance of operational leadership, technical problem-solving, people management and commercial accountability.

Key Responsibilities:

- Lead, coach and develop the ANZ Parts and Service teams, creating a high-performing, accountable and customer-focused culture.
- Manage the operational and financial performance of the department, including P&L;, revenue, operating costs, service billing, inventory, travel budgets and business-plan delivery.
- Drive aftermarket growth through spare-parts sales, field-service activity, maintenance agreements, service inspections,



upgrades and equipment modernisation opportunities.
- Provide senior-level technical guidance for complex commissioning, troubleshooting, diagnostics, repair and warranty matters involving heavy capital machinery.
- Support and develop distributor capability through technical training, product-support programs and practical guidance on commissioning, maintenance and repair.
- Build strong working relationships with customers, distributors, key accounts and internal sales leaders to improve customer outcomes and identify commercial opportunities.
- Analyse recurring technical and service issues, identify trends and implement practical improvements to reduce future equipment, maintenance and customer-support concerns.
- Champion safety, compliance and best-practice service standards, including support for incident investigations and product-related safety matters.
- Provide regular reporting on order intake, billing, warranty, inventory, operational performance, budget variances and business-plan objectives.
- Travel regularly throughout Australia/ New Zealand including regional or remote customer locations.

About You
You are a technically capable and commercially minded operations leader with experience managing a Parts, Service, Aftermarket, Product Support or Technical Service function within heavy equipment, mobile plant, lifting equipment, construction machinery, mining equipment or a similar capital-equipment environment.
You will be comfortable moving between technical detail and broader business priorities. You can build credibility with service technicians and engineers, develop and manage people through challenges, communicate confidently with customers and distributors, and make sound commercial decisions that improve performance.

To be successful, you will bring:

- Proven experience leading a Parts and Service, Aftermarket,



Product Support, Technical Service or Service Operations function within heavy machinery or capital equipment.
- Strong technical understanding of mechanical, hydraulic and electrical systems.
- Experience diagnosing, commissioning, maintaining or repairing cranes, lifting equipment, mobile plant or comparable heavy machinery.
- Demonstrated people-leadership experience, including coaching, performance management and building capable technical or operational teams.
- Strong commercial acumen, with experience managing budgets, revenue, P&L;, inventory and operational performance.
- A customer-focused mindset and the ability to manage complex relationships with distributors, dealers, key accounts and end-user customers.
- The ability to prioritise competing operational demands, solve problems calmly and lead teams through technical or people-related challenges.
- Relevant engineering, mechanical or technical qualifications; an Engineering Degree will be highly regarded.
- Flexibility and willingness to travel extensively across ANZ, including to regional and remote sites.

Why This Role?

- Take ownership of a strategically important ANZ Parts and Service operation.
- Lead a technically specialised team supporting premium heavy machinery.
- Combine technical problem-solving, people leadership and commercial accountability in a role with genuine influence.
- Build strong relationships with customers, distributors and internal stakeholders across ANZ.
- Influence service capability, safety standards, customer experience and aftermarket growth.
- Join a stable, globally backed business with a respected product portfolio and strong long-term market presence.
- Attractive remuneration package, with extra benefits to be discussed with shortlisted candidates.

How to apply:
Please apply by submitting your resume (in Word format) via the "Apply Now" tab to be considered for the role.

What next:
Applications will be reviewed for this role and only suitable applicants will be contacted.
We also encourage you to visit our website and create a job alert that will immediately flag you when new opportunities appear https://www.alexanderappointments.com.au/job-alerts

📌 Operations Manager - Parts & Service Heavy Equipment (Seven Hills)
🏢 Alexander Appointments
📍 Seven Hills