Job Description

Are you an experienced Front Office leader with a passion for creating personalised luxury experiences?

Sofitel Gold Coast Broadbeach is seeking an accomplished Front Office Manager to lead the strategic and operational direction of our Front Office department.

Reporting to the Hotel Manager, this influential leadership role is responsible for ensuring every stage of the guest journey is seamless, memorable and distinctly Sofitel. You will lead and develop a diverse team, oversee hotel-wide operations and work closely with Housekeeping, Engineering, Reservations and other departments to deliver exceptional service and operational excellence.

A career that lets your passion shine:

- Lead the Front Office operation and establish the hotel as a market leader in personalised luxury service.
- Create tailored guest experiences through proactive engagement, recognition of guest preferences and thoughtful service delivery.
- Oversee VIP arrivals, special requests and complex guest situations with discretion and professionalism.
- Act as a senior point of contact for guest feedback and ensure concerns are resolved promptly and effectively.
- Establish, communicate and uphold service standards aligned with Sofitel’s luxury positioning.
- Lead, coach and develop Duty Managers,



Supervisors, Night Managers and Front Office Ambassadors.
- Foster a culture of accountability, professionalism, belonging and continuous improvement.
- Maintain effective departmental procedures, daily briefings, duty logs and shift handovers.
- Oversee the Night Audit function and support the Night Manager in meeting operational requirements.
- Inspect public areas, guest floors and hotel spaces to ensure presentation, safety and brand standards are consistently maintained.
- Provide hotel-wide operational leadership and support during peak periods and after-hours operations.
- Oversee billing accuracy, revenue capture, cash floats, payment vouchers, keys and safety deposit procedures.
- Prepare and analyse monthly Front Office reports, including commentary on key performance indicators.
- Contribute to the hotel’s Annual Business Plan and financial budget.
- Manage departmental expenditure, purchasing and inventory while maintaining luxury service standards.
- Act as Chief Warden during emergencies and ensure security, incident-reporting and evacuation procedures are followed.
- Liaise professionally with external authorities when required.

📌 Front Office Manager (Broadbeach)
🏢 Sofitel
📍 Broadbeach